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Lead Solutions Architect, ServiceNow

Dallas, Texas

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Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."


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Job Overview

Job Description:

At AT&T, you’ll be empowered to create real change in an ever-expanding, connected world. As part of our corporate team, your impact will be felt no matter how your work translates to our core goal of serving customers and transforming lives. We’re fueled by a passion to provide innovative solutions and driven to connect the world in meaningful ways.

The ServiceNow Lead Solutions Architect plays a lead role in the delivery of ServiceNow implementation projects and driving strategic transformational change of procurement and logistic solution.

Roles and Responsibilities:

  • Responsible for the architecture and drive implementation and integration of the ServiceNow Procurement Service Management with other modules (HAM & SAM etc.,) of ServiceNow, with the internal and external systems like ERP and other functional systems. Responsible for the overall architecture, design, implementation, and integrity of the ServiceNow application within the enterprise.
  • Responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture. Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams. An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team. Able to work with cross functional teams with accuracy and strong attention to details.
  • Responsible for meeting development schedules and ensuring the delivered solution. Share best practices and be consultative throughout the technical design of the project. Maintain current ServiceNow knowledge through self-study and utilization of available training. Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment.


  • Expert level Architecting, design and development of applications using ServiceNow
  • Expert level implementation of Procurement Operation Management:  Procurement Service Management & Supplier Life Cycle Management
  • Extensive experience with implementation of Asset Management: Hardware Asset Management (HAM) or Software Asset Management (SAM)
  • Extensive experience in integration including web services (REST), MID Server and Integration Hub spokes for ERP applications etc.
  • A strong background of ServiceNow development using Service Portal, Client & Server scripting, Flow Designer, HTML and CSS.
  • Good experience with implementation of Virtual Agent, integrating Virtual Agent with MS Teams and other web applications
  • Very good knowledge of Procurement and Logistics business function
  • Strong experience with Telco wireless network technologies
  • Excellent written and verbal communication skills
  • Very strong team player
  • Location:  Dallas, TX, Atlanta, GA, Middletown NJ, Seattle WA.  Relocation assistance is not available
  • Must be willing to work 3-5 days in the office per week

Education: Masters in an approved field from an approved university with a minimum of 6 years of relevant experience highly desired or a Bachelors preferred in an approved field from an approved university with a minimum of 8 years of relevant experience.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term) · Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Interested? Apply today!

Weekly Hours:


Time Type:



Dallas, Texas

Salary Range:

$128,400.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-2328353 Date posted 05/15/2024
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Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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