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Lead Product Management & Development

Dallas, Texas

Overview

Ready to redefine how people interact with the latest, coolest tech? On our User Experience (UX) team, your vision will drive cutting-edge ideas across our mobile products. Whether it’s apps, music, games or other services, this is your chance to shape millions of customer experiences.

  • Full-time
  • Level: All

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What makes someone successful in this position? Check out below to see if you have what it takes.

  • Creative 8
  • Collaborative 10
  • Enthusiastic 8
  • Curious 9
  • Problem-Solver 10
  • Understanding 9

Lead Product Management & Development

Dallas, Texas

At AT&T, we’re connecting the
world through the latest tech, top-of-the-line communications and the best in
entertainment. Our groundbreaking digital solutions provide intuitive and
integrated experiences for millions of customers across online, retail and care
channels. Join our mission to deliver compelling communication and
entertainment experiences to customers around the world as we continue to
evolve as a technology-powered, human-centered organization. As part of our
team, you’ll transform the way we deliver a seamless customer experience with
digital at the center of all you do. In our world, digital is much larger than
just an eCommerce channel, we are transforming all channels to digitally
perform as one team to create a better customer experience.  As we move
through 2020, the digital transformation will revolutionize the digital space
and you can build a career that will propel your future.

About the Team

Our Retail & Wireless
Product Management team is looking for a Product Manager who is passionate
about the customer experience and has analytical and multi-task abilities to
thrive in a fast-paced environment. The Product Manager is responsible for reviewing the long-term
technological roadmap, ensuring that cross functional product, delivery and
business teams are working in concert to deliver business value. The Product
Manager has an intimate knowledge of the current state of the business and
technology and implements the plan to achieve the desired future state.

About the Job

Experienced Senior Product
Manager / Product Analyst with an extensive background in delivering scalable
and robust enterprise integration projects for Digital and Salesforce
Enterprise Integration team. You will be a key contributor on the Enterprise
Integration team delivering on mission-critical systems integrations and
business processes. The successful candidate must possess strong analytical,
communication, leadership and technical skills in the area of Sales force
technology specifically in the area of System Integrations and APIs.

This person will focus on the
planning and delivery of system/data integration of enterprise systems across
business functions. Candidate should be able to quickly learn the business and
platform and be able to deliver the projects quickly. Our ideal

candidate must possess the product management and Sales force technical
skills/experience, enjoy working in a dynamic, fast paced and high growth
environment.

Responsibilities
and Day-to-Day View

  • Engage with the business team and stakeholder at
    different levels to understand business needs, analyze, document, evaluate
    and prioritize the requirements, and make recommendations on the solution
    and implementation. Deliver the product that meets business requirements, reliability,
    scalability, and performance goals
  • This role will drive alignment to the company’s
    cross-channel vision and strategy, supporting Channel KPIs and delivering
    the highest value capabilities.
  • Work with Agile team and create the scrum team strategy
    roadmap, develop minimal viable product and Agile features and stories
    that drive a highly effective and efficient project development and
    delivery scrum team.
  • Launch the vision, product strategy and road map for
    products and work with key stakeholders in the company to deliver on that
    vision including sales, partner teams, affiliates and care operations.
  • Monitors product for all defined KPIs to ensure
    best-in-class customer experience
  • Drive, develop and maintain numerous project
    deliverables that support the program, including functional and
    non-functional specifications
  • Serve as a Subject Matter Expert in outbound customer
    communications, consent and privacy management
  • Acts as a product evangelist to build awareness and
    understanding across teams and organization
  • Data mapping/transformation, solution design, process
    diagram, acceptance criteria, user acceptance testing and other project
    artifacts.
  • Work effectively with the technical/development team
    and help them understand the specifications/requirements for technical
    development, testing and implementation.
  • Identify test scenarios and write test scripts and
    execute testing in support of system and user acceptance testing.
  • Partner with various business partners and solution
    teams to evaluate how to best leverage integration to meet evolving
    business requirements and information needs.
  • Ensure solutions promote simplicity, efficiency, and
    conform to enterprise and architecture standards and guidelines.
  • Provide functional leadership during technology
    enhancements upgrades/implementations and work successfully as a liaison
    with various internal business/technical partners.
  • Partner with the support organization to provide
    training, support and technical assistance to operation team and end
    users.
  • Participate in an Agile scrum team,
    write/enhance/research user stories and be responsible as business lead
    and central subject matter expert.
  • Lead, guide and support team members, and help
    streamline work processes to improve efficiency and consistency.
  • Develop and communicate the program vision and roadmap
  • This role will drive alignment to the company’s
    cross-channel vision and strategy, supporting Channel KPIs and delivering
    the highest value capabilities.
  • This position will be in Dallas, TX


Required Qualifications

  • Bachelor’s degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field
  • 8+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle
  • Experience within high tech, software and/or wireless/telecom industry highly desired
  • Solid technical background with understanding and/or experience in software development, web technologies and customer communications such as email, SMS and push notification
  • Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
  • Experience in product roadmap assessment and planning.
  • Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings.     
  • Experience in working with both the business and technical team, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
  • Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
  • Experience working within scaled agile development team
  • Experience with MuleSoft and Salesforce technologies
  • Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.
  • Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
  • Technical skills would include; Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design


Preferred Qualifications

  • Master’s Degree in Marketing, Computer Science, Information Systems or related field

  • Experience in a retail, Call Centers or AT&T consumer business operations

  • Salesforce certifications

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow.Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!


Job ID 2021684
Date posted 08/03/2020

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • Be ready to bring your laptop to show your portfolio – and have answers prepared regarding how you approached your projects, the tools you used and your personal experiences with them.
  • In-person interviews are typically 3-4 hours with UX peers.
  • 30-minute phone interview with recruiter

  • 30-minute phone interview with hiring manager

  • Potential second round in-person interviews

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Great Company

Pros

Great benefits, PTO, salary, and potential bonus opportunities.

Cons

New community to the company so there are some pains as we grow.

Current Employee - Senior User Experience Designer
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LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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