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Lead Product Management & Development - Salesforce Enterprise Architect

Dallas, Texas


Ready to redefine how people interact with the latest, coolest tech? On our User Experience (UX) team, your vision will drive cutting-edge ideas across our mobile products. Whether it’s apps, music, games or other services, this is your chance to shape millions of customer experiences.

  • Full-time
  • Level: All

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What makes someone successful in this position? Check out below to see if you have what it takes.

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Lead Product Management & Development - Salesforce Enterprise Architect

Dallas, Texas

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience.  As we move through 2020, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

Our Digital team is looking for an Enterprise Architect who is passionate about the customer experience and has analytical and multi-task abilities to thrive in a fast-paced environment. The architect is responsible for establishing a technology strategy and roadmap ensuring that cross functional product, delivery and business teams are working in concert to deliver business value. The Enterprise Architect has an intimate knowledge of the current state of the business and technology and implements the plan to achieve the desired future state.

About the Job

Experienced Salesforce Enterprise Architect is responsible for providing subject matter expertise and guidance on Salesforce initiatives that will help AT&T transform the call center business. The Salesforce Architect works to understand stakeholder needs, works in daily collaboration with all areas of development and the business, often focusing on technical design decisions to help determine capability MVPs for program/portfolio roadmap.

You will advise on both general best practices for Salesforce implementation and scaling efforts, as well as how to best meet project and client-specific needs.

This person will have an extensive background in delivering scalable and robust enterprise integration projects for Digital and Salesforce Enterprise Integration team. You will be a key contributor in delivering on mission-critical systems integrations and business processes.

This person will focus on the planning and delivery of system/data integration of enterprise systems across business functions. Candidate should be able to quickly learn the business and platform and be able to deliver the projects quickly. The successful candidate must possess strong analytical, communication, leadership and technical skills in the area of Salesforce & Mulesoft technology specifically in the area of System Integrations and APIs.

Responsibilities and Day-to-Day View

  • Be the internal voice of the business and ensure deliverables align to the business need
  • Engage with the AT&T Salesforce Program office, business team and stakeholders at different levels to understand business asks and make recommendations to determine the works strategic fit
  • Develops and defines application scope and objectives and will create or oversee the preparation of technical and/or functional specifications including identifying system dependencies
  • Will work with the Portfolio Planning and roadmap team to determine Capability MVPs and ensure technical feasibility of the work
  • Translate business needs to develop solutions from design to technological product.
  • Establishes best practices for coding standards, minimizing customization, ensuring reuse where possible
  • Work effectively with the technical/development team and help them understand the specifications/requirements for technical development
  • Acts as a product evangelist to build awareness and understanding across teams and organization
  • Partner with various business partners and solution teams to evaluate how to best leverage integration to meet evolving business requirements and information needs.
  • Effectively communicate the program vision and roadmap
  • This role will drive alignment to the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.

This position will be in Dallas, TX 

Required Qualifications

  • Bachelor’s degree in Marketing, Computer Science, Information Systems or related field
  • 10+ years of enterprise architect experience with proven track record of managing all aspects of a successful product throughout its lifecycle
  • Experience within high tech, software and/or wireless/telecom industry highly desire
  • Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
  • Solid technical background with understanding and/or experience in software development, web technologies
  • Experience in product roadmap assessment and planning.
  • Experience in working with both the business and technical team, coordinating/leading deployment and change management across multi-dimensional teams.
  • Experience working with agile development teams
  • Experience with MuleSoft and Salesforce technologies
  • Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.
  • Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
  • Technical skills would include; Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design
  • Experience with Salesforce Service Cloud technology

Preferred Qualifications

  • Master’s Degree in Marketing, Computer Science, Information Systems or related field
  • Experience in a Retail, Call Centers or Consumer organization
  • Our ideal candidate has 5 - 7 years of Salesforce architecture experience and may even hold a certification such as Technical Architect, Application Architect, or System Architect
  • Agile Certifications preferred (PO/PM Scaled Agilist (SA), etc.)

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow.Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

Job ID 2021683
Date posted 08/03/2020

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • Be ready to bring your laptop to show your portfolio – and have answers prepared regarding how you approached your projects, the tools you used and your personal experiences with them.
  • In-person interviews are typically 3-4 hours with UX peers.
  • 30-minute phone interview with recruiter

  • 30-minute phone interview with hiring manager

  • Potential second round in-person interviews

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Great Company


Great benefits, PTO, salary, and potential bonus opportunities.


New community to the company so there are some pains as we grow.

Current Employee - Senior User Experience Designer
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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