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Director of Design

Dallas, Texas

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Shape millions of customer experiences with your expertise and creativity.

"I am a huge advocate for the user and continuously focus on the value and importance they play in my ability as a designer and leader to deliver compelling customer experiences."

Kristin Jackson — Associate Director User Experience


Don't just imagine the future. Create it.

Female Design Team member working at the computer

Get to know our Design team

They're taking their careers (and creativity) in exciting directions.

Male and female Design Team members review the white board

How does innovation transform UX?

Get the answer to that (and more) from one of our Designers.

Open office area showing the Design Team working

Brilliant minds, big data

Meet one of the extraordinary people at AT&T Labs..

Motorized lego vehicle with robotic arm attached

What fun stuff can we build during lunch?

You'll just have to watch the video and see for yourself.

Job Overview

About AT&T: AT&T has a 140+ year history of innovation and connecting humans. Our values guide us as we build out the next generation of 5G and Fiber networks that will impact how we live, work, and play.

About Design Technology:

Our Design Technology team is a multidisciplinary team of designers, researchers, content strategists, and design program managers working together to define and build experiences that will touch millions of customers. We solve complex problems that impact customers, employees, shareholders, partners, and our communities. If you have a passion for design at scale, we'd love to meet you.

What you’ll do

Using a combination of skill, creativity, and leadership, you’ll help AT&T set the vision for a maturing enterprise product design organization, bringing a deep knowledge of the design practice at scale to a transforming company. You will lead a team of top professionals to solve a complex and diverse set of business problems that will resolve in the future experiences and product lines of AT&T. You’ll partner with top business leaders, making decisions that are best for our users and drive business results. Crafting experiences through key artifacts like journey maps, service blueprints, and experience strategies that drive business decisions and lay the groundwork for the experience.

Who you are:

As a Director of Design you:

· You are a proven creative leader, overseeing design programs and developing designers in an enterprise setting

· You are a passionate advocate and representative for the practice of Design at scale

· You know the ropes of enterprise design practice and maturing design teams

· Your track record is full of successful examples leading teams from “idea” to “launch”

· You can work across the design disciplines of Design Ops, Research, Content Strategy, Design education, Design Planning, and Agile partners

· Have experience applying Service Design to an enterprise organization

· You have a strong point of view on the design practice and act as a thought leader for a team of consummate professionals and stakeholders

· You are a systems thinker, Stakeholder facilitator, and inspire confidence in your team and your colleagues

· You love serving our customers, and articulating the business value of design across a broad set of stakeholders

We’d love you to apply for the Director of Design role if you:

· Have 10+ years of design experience, 2+ years of proven success in leading large teams, and management of successful product and experience design from idea to launch

· Have a bachelor’s degree in service, experience, product or interaction design, and/or a portfolio of proven results in the B2C space

· Have proven chops in scoping efforts, facilitating stakeholders, conceptualizing approaches, storytelling, strategy, and leadership (with a rich knowledge of Figma, Invision, and other modern tools)

· Are comfortable communicating with and presenting to stakeholders and leaders, all the way to the C-level

· Have a portfolio that demonstrates your process and approach from taking concepts from idea to production


The Design Technology studios are in Austin and Dallas, TX,

Now What?

Please apply and include a link to your portfolio!  Our team will review and reply back asap if we think you might be a fit!


Job ID 2238932-1 Date posted 08/11/2022
Apply Now


Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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