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Associate Director, User Experience

Dallas, Texas

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design

Shape millions of customer experiences with your expertise and creativity.

"I am a huge advocate for the user and continuously focus on the value and importance they play in my ability as a designer and leader to deliver compelling customer experiences."

Kristin Jackson — Associate Director User Experience

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At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

AT&T Strategic Platforms team is looking for an Associate Director, User Experience who is passionate about the eCommerce industry with a mastery of experience design and a passion to create exceptional digital products. As an Associate Director, User Experience you will work closely with our Customer Experience, Design and Development team to measure and optimize applications to improve ease of use and create the best user experience both for our customers online, app and in retail channels.

This person will have an intimate knowledge of the current state of the business and technology and implements the plan to achieve the desired future state. You must possess strong analytical, communication, leadership and functional expertise specifically in the area of Commerce and Order Management domains.

About the Job

AT&T Strategic Platforms team is looking for an Associate Director, User Experience who is passionate about the eCommerce industry with a mastery of experience design and a passion to create exceptional digital products. As an Associate Director, User Experience you will work closely with our Customer Experience, Design and Development team to measure and optimize applications to improve ease of use and create the best user experience both for our customers online, app and in retail channels.

This person will have an intimate knowledge of the current state of the business and technology and implements the plan to achieve the desired future state. You must possess strong analytical, communication, leadership and functional expertise specifically in the area of Commerce and Order Management domains.

Responsibilities and Day-to-Day View

Responsibilities

•    Collaborate with Product Leads, CX team to cast a vision through digital experiences

•    Design stunning mockups, user flows and interactions for web and mobile applications that will set the creative direction for the Product domains

•    Serve as a UX/IA expert in Commerce domain (Cart, Checkout, Fulfillment, Pricing) and Order Domain (Order processing, Order Management and Post order functions).

•    Mentor and direct junior designers as they take your vision forward producing additional mockups, flows, and high-resolution visuals

•    Participate in project discovery activities (building a story, doing competitive research, creating user personas, and helping define the overall ‘heart and soul’ of the site or product to be built)

•    Design detailed UX solutions that address clear customer needs, business context, product vision, and product KPIs

•    Guide the creation and facilitation of workshops, structured brainstorms, or other collaboration exercises

•    Ability to prototype using either Invision, Sketch, Figma or XD to help test concepts as well as to help communicate the experience to both the internal teams and clients

•    Developing and maintaining wireframes and specifications of best practices to share with the design team as new projects begin

•    Experience conducting and/or working with a team to conduct user testing of applications and websites

•    Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications

•    Provide functional leadership during UX enhancements upgrades/implementations and work successfully as a liaison with various internal business, product and technical partners.

•    Participate in Program Increment Planning, develop UX assets to support the Epics & Features. 

•    Supervise 5-10 members

Qualifications

•    Bachelor’s degree in Graphic Design, Interactive Design, Digital Media Design or a related field

•    8+ years in User Experience Design 

•    Portfolio of sample projects highlighting design for web-based and mobile applications & consumer-facing web sites

•    Experience with typography, color theory, iconography, aesthetics, and application of existing branding

•    Artistic eye for design and the ability to think creatively while maintaining accuracy and attention to detail

•    Skilled with InVision, Sketch or Adobe creative suite

•    Experience with HTML/CSS and front-end scripting technologies is a bonus

•    Excellent written and verbal communication skills with demonstrated ability to articulate and defend your creative vision and choices to Product, Business and other stakeholders

•    Excellent organizational, time and project management skills

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!





Job ID 2151473-4 Date posted 01/06/2022
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