Associate Director – Customer Data Platform at AT&T in Dallas
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Associate Director – Customer Data Platform

Dallas, Texas


At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience.  As we move through 2020, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

The Customer Domain Platform (Customer360) team in the AT&T Digital Strategic Platform group is looking to build a scalable and performant platform that will aggregate and store different facets of customer information. This system of differentiation will be a key pillar to enable delightful experiences to our customers and customer facing agents.

AT&T Digital Strategic Platforms team is looking for an Associate Director who is passionate about building scalable and performant systems and has analytical and multi-tasking abilities to thrive in a fast-paced environment. As an Associate Director, you will be responsible for the design and development of various initiatives for AT&T’s customer and employee digital experience across our consumer distribution channels. You will manage and lead the software product development life cycle from inception to production launch and post-production support.  You must possess strong technical background to ensure you are designing modular & scalable web components, you must have experience leading large cross-organizational software development projects and have a well-rounded technical background in current web and micro-service technologies.

  • Lead the strategic alignment of application development roadmaps to application and enterprise strategies

  • Provide technical design and architectural leadership to multiple teams and projects to help ensure applications are integrated and adhere to stated architectural and design principles and standards while having the opportunity to remain in a hands-on engineering role.

  • Drive efforts to architect, design, develop, and implement technology-enabled business and technical information solutions encompassing multiple specializations, platforms, and technologies

  • Research, analyze and recommend new technologies, rationalization opportunities, standard processes, tools and techniques to further the firm’s application and enterprise technology architecture strategies
    Review business process and technical solution designs to help ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technologies

  • Provide functional and technical leadership to other Lead Engineers, Architects, Product Managers and Quality Analysts.

  • Enforce company policies in the areas of development methodology, architecture, security, change and configuration management and compliance.

  • Perform complex engineering activities for performance tuning, monitoring, deployment and production support.

  • Supervise a team of 10 or more employees along with contractors

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Systems or related field.

  • 10+ years of experience in working in Engineering or Development roles

  • 8+ years of progressive experience in one or more of the following areas: application delivery; subject matter expertise in building Java-based high-volume/high-transaction applications

  • 8+ years of experience building web applications using Java, Spring and REST

  • 4+ years of experience with leading and managing teams

Technical Skills

  • Java/Groovy, REST services, NoSql technologies (Cassandra/MongoDb), Kafka/MQ/Rabbit, Redis/Hazelcast, Git, Jira, Jenkins, Docker, Kubernetes

  • 6+ years of experience in architecture and design of systems using Micro services architecture

  • 5+ years of experience in a leadership capacity - coaching and mentoring engineers, developers

  • 2+ years of experience in cloud technologies: AWS, Azure, OpenStack, Docker, Kubernetes, Ansible, Chef or Terraform

  • 2+ years of experience in build and CICD technologies: GitHub, Maven, Jenkins, Nexus or Sonar

  • 4+ years of experience in Unit and Function testing using Junit, Spock, Mockito/JMock, Selenium, Cucumber, SoapUI or Postman

  • Experience in building multi-channel or multi-tenant aware commerce platforms

  • Proficiency in Unix/Linux command line

  • Expert knowledge and experience working with asynchronous message processing, stream processing and event driven computing.

  • Experience working within Agile/Scrum/Kanban development team

  • Familiarity with HTML5, JavaScript frameworks, and CSS3

  • Certified in Java, Spring or AWS technologies

  • Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders

AT&T is leading  the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow.  Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

Job ID 2036032 Date posted 09/15/2020

Big Data Intern


Good experience overall. Colleagues were very helpful. Atmosphere was chilled out and there was no rush to complete the project. Was given ample amount of time to understand the project and contribute.


People are laid back and don't take initiative to do something new or optimize existing stuff. It's not primarily engineering company so if you know how to talk, you will go far longer in career.

Current Employee - Principal Business Manager
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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