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Sr. Lead UX Researcher

Dallas, Texas

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

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Overall Purpose:

Designs experiences for acquisition, care or product across all platforms using a variety of graphics software applications, techniques, and tools. Designs, prototypes, and develops user interface features, site animation, and special effects elements to both communicate and move a user efficiently and effortlessly through tasks and experiences. Analyzes strategy and contributes to the design groups efforts to enhance the look and feel of the organization’s digital offerings.

Has advanced knowledge of UX design principles. Can independently manage multiple large-scale projects involving the management of both internal and external talent. Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources.

The ideal candidate will be supporting the Voice Experience Transformation team that has end-to-end responsibility for the voice transformation requiring collaboration with cross-functional partners across the

organization utilizing an agile mindset. This involves project management, investigative analysis, and defining recommendations to support operational efficiencies in the process and improve the overall customer experience in the IVR. 


Experience:
  • Accuracy and Attention to Detail, Agile Development, Best Practices and Standards, Creativity, Customer Behavior and Preferences, Customer Focus, Design Expertise, Design Thinking, Emotional Intelligence, Graphic Design, Graphic Tools, Graphic Visualization, Ignite innovation and change, Make data-driven, decisions, operational Excellence, Process Management, Project Management, Business Acumen, Requirements Analysis, Technical Writing /Documentation.
  • Cross team collaboration, relationship management, Proficiency in MS Office applications, with emphasis on PowerPoint, Excel and MSFT Teams, and the ability to communicate clearly, effectively and persuasively across all levels of management.



Job ID 2124973-1 Date posted 05/27/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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