Designs experiences for acquisition, care or product across all platforms using a variety of graphics software applications, techniques, and tools. Designs, prototypes, and develops user interface features, site animation, and special effects elements to both communicate and move a user efficiently and effortlessly through tasks and experiences. Analyzes strategy and contributes to the design groups efforts to enhance the look and feel of the organization’s digital offerings.
Has advanced knowledge of UX design principles. Can independently manage multiple large-scale projects involving the management of both internal and external talent. Responsible for applying those levels of knowledge and professional experience to the development of AT&T design processes, roles and resources.
The ideal candidate will be supporting the Voice Experience Transformation team that has end-to-end responsibility for the voice transformation requiring collaboration with cross-functional partners across the
organization utilizing an agile mindset. This involves project management, investigative analysis, and defining recommendations to support operational efficiencies in the process and improve the overall customer experience in the IVR.
Job ID 2124973-1 Date posted 05/27/2021
- Accuracy and Attention to Detail, Agile Development, Best Practices and Standards, Creativity, Customer Behavior and Preferences, Customer Focus, Design Expertise, Design Thinking, Emotional Intelligence, Graphic Design, Graphic Tools, Graphic Visualization, Ignite innovation and change, Make data-driven, decisions, operational Excellence, Process Management, Project Management, Business Acumen, Requirements Analysis, Technical Writing /Documentation.
- Cross team collaboration, relationship management, Proficiency in MS Office applications, with emphasis on PowerPoint, Excel and MSFT Teams, and the ability to communicate clearly, effectively and persuasively across all levels of management.