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Specialist, AP Site Implementation Manager with Japanese language

Cyberjaya, Malaysia

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Job Description

  • A Site Implementation Manager (SIM) is responsible for the on-time and accurate delivery of AT&T products and services in Japan including 3rd party access circuits.
  • During the implementation phase, the SIM will act as the primary interface for AT&T customers (both internal and external), AT&T business partners and all relevant AT&T internal departments during the circuit installation.
  • SIM will also be responsible for order processing and order tracking as well as the co-ordination of all internal (Project Implementation Managers, Sales and Engineering Teams etc.) and external (Customer, telecommunications carriers & partners) project coordination activities.
  • Take responsibility for the implementation of service(s) as defined by the customer’s official order (external Customer) or officially sanctioned internal works order (internal Customer).
  • Manage the overall circuit implementation of required service(s).
  • Ensure project timelines are met (i.e., project is commenced and completed on time).
  • Ensure the compliance and standard of company and organizational policies and procedures are met.
  • Manage and provide feedback to the Customer (internal or external) as required throughout the implementation phase.
  • Manage and provide feedback to relevant AT&T Teams e.g., Project Coordinators, Sales, Engineering
    Accurately administer, monitor, and maintain AT&T implementation toolsets and databases.
  • Coordinate with AT&T Network Field Operations for any cabling requirements at our Points of Presence
    Track, report and resolve implementation issues with the Customer, suppliers, or AT&T Teams.
  • Arrange testing of access circuits if and as required.
  • Hand-over of access circuit to and obtain formal acceptance from Customer (internal or external) through proper touch point letters.
  • Arrange test and turn up for products wherever ATT’s intervention necessary. (AVPN-M)
  • Work with AT&T Circuit Administration (ABM team) to resolve any potential issues around payment of 1st invoice to access suppliers if required.
  • Provide Management with regular updates and monthly report(s) on implementation activities and other duties as directed.

Primary Skills

Work-related Attributes:

  • Strong Customer focus and business acumen
  • Demonstrates effective resource and time management abilities
  • Demonstrates effective inter-personal and influencing skills
  • Demonstrates ability to work and communicate well with AT&T Customers, suppliers, and Internal Teams across geographical regions
  • Supports and follows internal operational processes
  • Demonstrates conflict handling and escalation management skills
  • Supports change
  • Recognize and be enthusiastic for new opportunities

Personal Attributes:

  • Enthusiastic
  • Resourceful and adaptable
  • Self-motivated
  • Excellent communication skills both written and spoken.
  • Willingness to learn and progress
  • Problem solving and decision-making abilities
  • Multicultural communication abilities
  • Ability to interact with other groups
  • Comfortable with working extended hours when necessary
  • Graduation/Secondary Education essential, Tertiary preferred
  • Work experience/strong background in the Telecommunication Industry an advantage but not essential

Other Attributes:

  • Basic understanding of Telecommunications Circuit Technology
  • Fluency in Written and Spoken Japanese as well as in English.
  • Knowledge and understanding about Japanese culture are a plus.

Job ID 2226077I-1 Date posted 05/17/2022
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