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Cyber Security Technical Support Engineer

Cork, Ireland

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Be a part of our elite cybersecurity team that provides strategy,
consulting, and threat detection to a wide range of customers.

"If you want to be continually challenged, always learning and able to shift careers, AT&T is the right place for you! I started at AT&T 18 years ago and never envisioned having an opportunity to transition into a Cybersecurity role."

Connie Bragg — Professional Cybersecurity

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AT&T Cybersecurity are looking for a Cyber Security Technical Support Engineer who is interested in joining our Technical Support Team in Cork, Ireland.
Some people like to solve complex Azure, AWS, Google Cloud, SIEM and SentinelOne technical issues and some enjoy talking to customers.
AT&T Cybersecurity is looking for someone who loves both!

What will you be doing?

  • You will support customers (US) various mediums primarly phone and screen-sharing, but also email.
  • You will enable customers to overcome challenges they experience while configuring and troubleshooting Cloud and SaaS integrations with our security solutions.
  • You'll be tasked to troubleshoot, inform, document and advocate for issues the customer experience.

What qualification do you need to have?

Soft skills

  • Demonstrative phone communication skills and always positive attitude
  • Excellent written skills.
  • High attention to detail and effectively and clearly document customer challenges and how they were overcome
  • Willing to take ownership of customer issues and see them through
  • Strong collaborator, team focused

Hard skills / experience

  • 2 years in customer facing Technical Support Role
  • 2 years in One of the following role: Security Analyst, System Administrator, DevOps, Cloud Engineer, Linux Engineer, Security Engineer
  • One of following: AWS, Google Cloud, Azure intermediate level
  • Linux intermediate level and troubleshooting skills
  • Windows experience and troubleshooting skills
  • Networking experience and troubleshooting skills
  • Basic Scripting Skills in language of choice
  • JIRA proficiency
  • Nice to haves but not mandatory: SentinelOne


Additional information:

  • Working hours: 5PM - 2 AM Monday - Friday (home office possible)
  • Location: Cork, Ireland (flexible, 3 days HO)



Job ID 2233137I Date posted 09/23/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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