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Customer Engineer

Concord, California


A Customer Engineer Three installs and maintains customer networks which can include wiring extensions, modem configurations, racking network routers & switchers, and test and turn-up activities.  Will need to work closely with remote tier 1 - tier 3 data engineers for testing and problem isolation/remediation. 
What you'll do as a Customer Engineer Three: 
  • Maintain & Install Networks and networking components for commercial customers
  • Perform on-site maintenance for routers, switches and modems, working closely with remote Engineering personnel
  • Perform Test & Turn-up activities for network components
  • Will be dispatched to customer sites
  • Act as hands & eyes for remote engineer for problem resolution, checking inside wire connectivity and device functionality.
  • Monitor Network until tested and released from site.
  • May be requested to change or load configurations for routers and switches
  • Perform other related duties as assigned
  • Classroom, CED based, online and/or on-the-job training.
  • May be asked to assist with telephone PBX related work i.e. installations, repairs, etc
  • May be assigned to high visibility long term projects that require a great deal of organization, communication, and critical due dates.
  • Must work well independently and with little supervision while still meeting all objectives.
  • Perform wireless access point software testing
  • Network Installation and Maintenance support

Our Customer Engineer Three must:
  • Be able to perceive and differentiate colors
  • Be able to lift up to 50 lbs
  • Be able to work in confined spaces
  • Be available to work day, evening, or night shifts including weekends and holidays.  Flexibility for overtime and callouts also needed.
  • Pass a criminal background check and drug test. 
  • Have a valid driver's license and satisfactory driving record
  • Be available for training that may require travel and overnight stays
  • Be able to spend most of the shift moving, standing, stooping, lifting and/or climbing ladders
  • Be comfortable with being exposed to all weather conditions
  • Qualify on pre-employment screening:

Study Guide for pre-employment screening (click the link below to open the study guide)

Job ID 1919291 Date posted 04/19/2019

Associate Director Technology Development


Opportunity to work on cutting edge technologies.
Support for women in technical leadership roles.
Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.
Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity/paternity leave, financial support for adoption.
Flexibility to work from home or office in newly renovated collaboration zones.
Lots of opportunity to move around the company & work on new products.


Process heavy with lots of administrative overhead.

Current Employee - Associate Director Technology Development
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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