Skip to main content
Browser Warning

Enhance Your Experience Get a newer, better browser (it's free!)

Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.

Close Search

Ticket Coordinator QC1 (Government)

Columbia, Maryland

Apply Now

protect

Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

AT&T Government Solutions

Giving our nation powerful possibilities.

What you can do in Government Solutions

Find out how you can keep our nation safe.

Government Support at AT&T

See how AT&T is connecting the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
Description of Job Duties/Responsibilities:

  • Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitoring dedicated queues to ensure SLAs are maintained.
  • Assigning the tickets which are out of scope to Service Desk/Other Teams
  • Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
  • Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load


Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Four (4) years' experience in customer service, help desk, or network operations center environment.
Desired Qualifications: Experience in customer service, help desk, or network operations center environment.

Ready to join our team? Apply Today!


Our Ticket Coordinator QC1 earns $47,600 - 69,400 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits: 

  • Medical/Dental/Vision coverage 
  • 401(k) plan
  • Tuition reimbursement program 
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 
  • Paid Parental Leave 
  • Paid Caregiver Leave 
  • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement 
  • Disability Benefits (short term and long term) 
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs 
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone




Job ID 2324063 Date posted 07/21/2023
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

Here are similar jobs, or

New Search
  • AT&T Catapult Program - Apprentice (Government) Government Technology, Technology, IT \ Engineering \ Technology, Government Support, DevSecOps, Clearance Government, Clearance, Government Contract, Security Clearance, Product Management, Top Secret Clearance with Polygraph Columbia, Maryland
  • PowerBI Developer SWE2 (Government) Government Technology, Technology, IT \ Engineering \ Technology, Government Support, Developer, DevSecOps, Clearance Government, Clearance, Government Contract, Security Clearance, Top Secret Clearance with Polygraph Columbia, Maryland
  • Cable Cross Connects NE0 (Government) Government Technology, Technology, IT \ Engineering \ Technology, Government Support, DevSecOps, Clearance Government, Clearance, Government Contract, Security Clearance, Top Secret Clearance with Polygraph Columbia, Maryland

Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested In

  • Government Technology, Columbia, Maryland, United StatesRemove
  • Technology, Columbia, Maryland, United StatesRemove
  • IT \ Engineering \ Technology, Columbia, Maryland, United StatesRemove
  • Government Support, Columbia, Maryland, United StatesRemove
  • DevSecOps, Columbia, Maryland, United StatesRemove
  • Clearance Government, Columbia, Maryland, United StatesRemove
  • Clearance, Columbia, Maryland, United StatesRemove
  • Government Contract, Columbia, Maryland, United StatesRemove
  • Security Clearance, Columbia, Maryland, United StatesRemove
  • Top Secret Clearance with Polygraph, Columbia, Maryland, United StatesRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.

Back to top