Telephony Operations Manager (SE) - (Duluth) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

Telephony Operations Manager (SE) - (Duluth)

COLUMBIA , Maryland

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Responsibilities Include:
  1. Managing operational end-user team responsible for local hands-on support of hardware, software, and firmware including but not limited to cellphones/smartphones, desktop phones, pagers, fax machines, LMR, STEs, etc.
  2. Ensuring service levels and objectives are met.
  3. Creating and implementing operations improvements to meet established objectives across multiple facilities.
  4. Developing processes for leveraging and using resources to meet customer needs.
  5. Developing and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations.
  6. Investigating and resolving matters of significance as appropriate.
  7. Ensuring appropriate planning of the impact of connectivity outages, service level agreements and other issues.
  8. Preparing and providing program management reports and briefings, manage deliverable schedules and support process improvement.
  9. Maintaining/tracking project status (Integrated Master Schedule, documentation status, etc.); assign/track status of key actions/tasks; keep leadership informed on status.

Required Skills, Experience, and Education:Fourteen (14) years of experience as an SE in programs and contracts of similar scope, type and complexity is required. Demonstrated experience in planning and leading Systems Engineering efforts is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
Required Clearance:Candidate must have a TS/SCI polygraph clearance.

Job ID 1834013 Date posted 08/07/2018

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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