PCS Field Support Specialist (Duluth) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

PCS Field Support Specialist (Duluth)

Columbia, Maryland

Responsibilities Include:
1. Installing, operating, Maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
3. Troubleshooting and solving technical issues related to end user equipment hardware and software.
4. Ensuring customer satisfaction is achieved.

Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience.
* Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
* Well-versed in installing windows, software, applications, antivirus and patches.
* Demonstrated ability to read and understand technical manuals and schematics.
* Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
* Able to manage time and priorities effectively.
* Able to work efficiently with minimal supervision.
* Proficient in working with end-users remotely.

* Demonstrated expertise in Microsoft Windows 7 and 10.

* Familiar with Active Directory security and policies.
* Excellent analytical and problem solving skills.
* Outstanding communication skills to relate with team members and support workers.
* Must be able to lift 50 lbs.
* Must be able to drive a company vehicle.
* Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management.
Required Clearance: Candidate must have a TSSCI with Polygraph.
Desired: DoD 8570 IAT Level 2 or MTA Certification.

Job ID 1934520 Date posted 10/16/2019

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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