Skip to main content
Browser Warning

Enhance Your Experience Get a newer, better browser (it's free!)

Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.

Close Search

Lead Data Analyst PjM4 (Government)

Columbia, Maryland

Apply Now

protect

Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

AT&T Government Solutions

Giving our nation powerful possibilities.

What you can do in Government Solutions

Find out how you can keep our nation safe.

Government Support at AT&T

See how AT&T is connecting the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Lead Data Analyst who will understand IT service related data on a large IT service contract, turn raw data into information, information into knowledge and knowledge into wisdom for meaningful business decisions.  Uses enterprise management and reporting tools to identify service performance, performance trends and discover opportunities for improvements in IT service processes and workflow.

The job duties of the Lead Data Analyst are as follows:                                                                                                         

  • Maintaining a deep understanding of the data that drives IT services.
  • Creating and maintaining views into data sets to provide visualization of data analysis.
  • Working with engineering on technical solution benchmarking to identify opportunities for solution improvement.
  • Working with operational and engineering organizations to identify Continual Service Improvement (CSI) enhancements.
  • Preparing daily/period reports and dashboards to communicate outcomes of data analyst activities.
  • Integrate, configure, apply and troubleshoot methods and software that mine and analyze data.
  • Configure and use data analytic methods, software and tools such as Splunk, ServiceNow, Solarwinds to capture, process, organize and analyze data.
  • Organize data into views, visualizations and formats consumed by Service Operations and/or Service Engineering teams to understand health and status of IT services and to develop ideas on how to improve services.
  • Perform root cause analysis and performance trending to develop process changes and to assess the effectiveness of current IT service delivery processes.
  • Offer recommendations based on data analytics to improve efficiency, reduce costs, increase customer satisfaction, and to get Services to meet or exceed SLAs.
  • Prepare communications, study results, briefings to peer Service Delivery teams on data analysis results and recommendations.
  • Work with vendors to understand functional and security capabilities of vendor products and solutions intended to collect or analyze data.

Measure, support and improve IT services and the processes used to deliver those IT services to meet or exceed established Service Level Agreements (SLAs). Under this effort the selected candidate will manage a group of first and second level managers and other front-line staff to:

  • Collect and analyze IT service performance metrics.
  • Measure and report performance against SLAs.
  • Determine the desired levels of quality in services (quality assurance and control).
  • Determine and implement ways to verify whether services meet SLAs and customer expectations.
  • Train and provide associated training material to client staff for IT components or services introduced into the enterprise IT infrastructure.

Gather, investigate and represent business related data and elicit useful metrics from large amount of information, ask relevant questions to filter information, analyze the resulting data efficiently, use structural analysis to segregate data and make use of different data presentation techniques to deliver the data in the adequate format. Under this effort the selected candidate will manage a group of first and second level managers and other front-line staff to:

  • Conduct preliminary data analysis to assess the nature of data.
  • Conduct further analysis to extract meaningful data.
  • Perform data mining and use querying languages and/or tools.
  • Determine data configurations and patterns.
  • Represent data through graphs, charts and other representational techniques.
  • Make data projections and advice the relevant stakeholders.
  • Conduct further analysis to support analysis.
  • Present you finding through meetings, presentations, workshops and seminars.
  • Prepare final reports based on analysis.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Shall have fifteen (15) years that can be a combination of experience as a data analyst and/or education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be in Computer Science, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university. The ability to communicate clearly both verbally and in writing are needed. Should be capable of setting priorities and moving several tasks forward simultaneously.

Ready to join our team? Apply Today!





Job ID 2246070 Date posted 10/12/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

Here are similar jobs, or

New Search
  • Network Configuration Manager(TW2)(Government) Government Technology, Technology, IT \ Engineering \ Technology, Government Support, DevSecOps, Clearance Government, Clearance, Government Contract, Security Clearance, Top Secret Clearance with Polygraph Columbia, Maryland
  • Principal Architect - Federal (FirstNet) Government Technology, Technology, IT \ Engineering \ Technology, Engineering, Government Support, FirstNet, DevSecOps, Clearance Government, Clearance, Government Contract Columbia, Maryland
  • Data Analyst QS2 (Government) Government Logistics, Corporate, Government Support, Big Data, Data Science, Data & Analytics, Clearance Government, Clearance, Government Contract Columbia, Maryland

Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested In

  • Government Technology, Columbia, Maryland, United StatesRemove
  • Technology, Columbia, Maryland, United StatesRemove
  • IT \ Engineering \ Technology, Columbia, Maryland, United StatesRemove
  • Government Support, Columbia, Maryland, United StatesRemove
  • Big Data, Columbia, Maryland, United StatesRemove
  • Data Science, Columbia, Maryland, United StatesRemove
  • DevSecOps, Columbia, Maryland, United StatesRemove
  • Data & Analytics, Columbia, Maryland, United StatesRemove
  • Clearance Government, Columbia, Maryland, United StatesRemove
  • Clearance, Columbia, Maryland, United StatesRemove
  • Government Contract, Columbia, Maryland, United StatesRemove
  • Security Clearance, Columbia, Maryland, United StatesRemove
  • Top Secret Clearance with Polygraph, Columbia, Maryland, United StatesRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top