IT Field Support Specialist (Duluth) at AT&T Careers - AT&T Careers
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Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

IT Field Support Specialist (Duluth)

Columbia, Maryland

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The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
1. Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
2. Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
3. Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
4. Updates technical drawings using AutoCAD software as needed.

Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience. Must be willing to drive an AT&T Motor Vehicle for an authorized purpose upon request.
1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches.
2. Demonstrated ability to read and understand technical manuals and schematics.
3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
4. Able to manage time and priorities effectively.
5. Able to work efficiently with minimal supervision.
6. Proficient in working with end-users remotely.
7. Demonstrated expertise in Microsoft Windows 7 and 10.
8. Familiar with Active Directory security and policies.
9. Excellent analytical and problem solving skills.
10. Outstanding communication skills to relate with team members and support workers.
11. Must be able to lift 50 lbs.
12. Must be able to drive a company vehicle.
13. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
Must be able to lift up-to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Required Clearance: Candidate must be able to obtain a U.S. Government Security Clearance.

Job ID 1941773 Date posted 09/12/2019

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

Current Employee - PROFESSIONAL-NETWORK DESIGN ENGINEER+
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