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Ticket Coordinator QC1 (Government)

Columbia, Maryland

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Ticket Coordinator to support the 24x7 Service Desk and perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

Description of Job Duties/Responsibilities:

  • Monitor dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitor dedicated queues to ensure SLAs are maintained.
  • Assign the tickets which are out of scope to Service Desk/Other Teams.
  • Ensure associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.
  • Ensure proper assignment of tickets as well as facilitation of resource allocation based on work load.

Required Clearance:  Clearable/Able to obtain TSSCI with polygraph. #clearable

Required Qualifications: Two (2) years’ experience in customer service, help desk, or network operations center environment.

Desired Qualifications: Experience with Linux or Windows administration desired.

Ready to join our team? Apply today!





Job ID 2118891 Date posted 07/07/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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