Ticket Coordinator QC1 (Government) at AT&T in Columbia
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Ticket Coordinator QC1 (Government)

Columbia, Maryland

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Ticket Coordinator to support the 24x7 Service Desk and perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

Description of Job Duties/Responsibilities:

  • Monitor dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitor dedicated queues to ensure SLAs are maintained.
  • Assign the tickets which are out of scope to Service Desk/Other Teams.
  • Ensure associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.
  • Ensure proper assignment of tickets as well as facilitation of resource allocation based on work load.

Required Clearance:  Clearable/Able to obtain TSSCI with polygraph. #clearable

Required Qualifications: Two (2) years’ experience in customer service, help desk, or network operations center environment.

Desired Qualifications: Experience with Linux or Windows administration desired.

Ready to join our team? Apply today!



Job ID 2118891 Date posted 04/05/2021

AT&T a good place to be

Pros

I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.

Cons

I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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