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IT Field Support Specialist HT1 (Government)

Columbia, Maryland

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"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

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AT&T Government Solutions

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What you can do in Government Solutions

Find out how you can keep our nation safe.

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Government support at AT&T

Stand proud as we help connect the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for IT Field Support Specialists to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.  

Description of Job Duties/Responsibilities:   

  • Conducts sites surveys; assesses and documents current site configuration and user requirements.
  • Analyzes existing requirements and prepares specifications for hardware acquisitions.
  • Prepares engineering plans and site installation Technical Design Packages.
  • Develops hardware installation schedules.
  • Prepares drawings documenting configuration changes at each site.
  • Prepares site installation and test reports.
  • Configures computers, communications devices and peripheral equipment.
  • Trains site personnel in proper use of hardware.
  • Builds specialized interconnecting cables.
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
  • Updates technical drawings using AutoCAD software as needed.

Required Clearance:  Clearable

Required Qualifications:  Minimum education and experience level: High school/GED and four (4) years of experience AND 8570 Certification. Preferred Security +

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
  • Well-versed in installing windows, software, applications, antivirus and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem-solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to drive a company vehicle.
  • Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

Ready to join our team? Apply today!





Job ID 2131959 Date posted 06/01/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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