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Customer Care Associate

Chicago, Illinois

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Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

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A Look Inside: Call Center Careers

We make a difference — and have fun while doing it.

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Why our Call Centers are always winning

10 reasons that will make you smile.

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A career path in our Call Centers

Start here. Go anywhere.

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

What's in it for you?

Start with the paycheck: Customer Care Associates make $18.00 per hour ($37,440.00). Additional financial incentives are currently available based on performance. AND, you receive an automatic pay increase every 6 months of active service up to top pay!

You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..).

Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

What you'll do:
• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
• Offers alternative solutions where appropriate with the objective of retaining customer's business.
• Handles business transactions in connection with activation of new customer accounts on a computer terminal.
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
• Makes financial decisions to protect/collect revenues and adjusts customer accounts.
• Sell all products and services offered by the company.
• Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
• May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
• May assist in training new employees.
• Performs other duties as assigned by management.

General Duties:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

General Essential Functions which are normally required:
• Answers customer requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to initiate and service customers.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
• May perform other related duties and responsibilities as assigned and/or required.
• Solid problem-solving skills for the purpose of determining and solving customer billing issues
• Strong verbal and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.

• Employee may be required to sit for long periods of time on the phone while using computers.

• 6 months to 1 year of customer service/sales experience preferred

Applicants will be expected to pass any assessments or tests associated with the position.

Study Guide for pre-employment screening (click the link below to open the study guide) 

Call Center Assessment (CCA)

• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.

• Classroom training.
• On-the-job training.

Job ID 2133441 Date posted 06/15/2021
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Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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