Account Manager, DSP Agency Account Management at AT&T Careers - AT&T Careers
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Ready to change the speed of business? On our Business Sales team, you’ll connect with almost the entire Fortune 1000 (and millions of customers) to industry-leading telecommunications, high-speed Internet and pay TV. It’s an opportunity for them to completely transform how they do business – and you’ll be at the center of that deal. Plus, we’re talking about a customer base where high-flyers can get big results (and even bigger rewards).

Account Manager, DSP Agency Account Management

Chicago, Illinois

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Description

Account Manager

The Account Manager is responsible for managing and growing a book of 3-5 of our agency accounts that leverage our Demand Side Platform (DSP). Our Account Managers provide business consultation, manage client interactions, support product adoption within existing accounts, and drive revenue. We seek candidates who are analytical, business minded, proactive, and thrive in an energetic environment.

This role is perfect for someone who has a passion for problem solving and is seeking a role with direct and significant impact on the short and long-term success of the company. Excellent communication and analytical skills, including the ability to get to the root of a problem, are critical, as is the ability to exercise good judgment independently. The individual needs to be able to breakdown complex technology and explain it with simplicity, as well as liaise with anyone ranging from an analyst to the CEO.

About the team:

The DSP Agency Account Management team supports a portfolio of 200+ agencies of varying size across the US and Canada. This team is experiencing substantial growth and is hiring to meet the opportunity. Our focus is building our clients’ businesses through leading-edge technology solutions and strategic business consulting, and we partner closely with our Services, Product, and Marketing organizations.

About the job:

·Develop and leverage relationships to grow business partnerships; optimizing for shared goals and objectives

·Drive long-term partnership value by developing understanding of clients’ business and technical challenges, operating environment, capabilities and goals as well as the advertising technology industry and competitive landscape

·Use knowledge of AppNexus and Xandr offerings, data driven insights, and understanding of client objectives to problem solve together and co-create valuable solutions

·Support the creation and delivery of quarterly and annual business reviews with clients; highlighting progress against jointly-agreed KPIs and identify new opportunities

·Represent the client needs with other functional teams. Improve internal knowledge based on competitive landscape, best in house practices and marketable client success stories

·Provide input to help shape product roadmap and AppNexus

·Serve as a point of escalation and resolution for client service issues



Qualifications

About your skills:

·Ability to excel in a client-facing, consultative role developing complex accounts (client facing experience not required)

·Comfort in building and managing relationships at the senior level (ie C-level contacts)

·Ability to take accountability, work under pressure, set and meet deadlines

·Skilled at managing a project to completion, including scoping, planning, execution, and maintenance

·Capable of gaining a deep understanding of technology enabled advertising

·Ability to effectively communicate, present and influence clients and other stakeholders

·Innately collaborative; demonstrated mastery of cross-functional leadership

·Demonstrated record of going above and beyond

·BA/BS degree required

·4+ years of post-college work experience; work in Finance, Consulting, Enterprise Technology, or an Agency Holding Company a plus


More about you:

  • You are passionate about a culture of learning and teaching. Youlove challenging yourself to constantly improve, and sharing yourknowledge to empower others
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
  • You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools

Job ID 1929836-4 Date posted 06/21/2019

A great company, with a tremendous amount of opportunity for growth.

Pros

The people. AT&T has some great people in leadership roles who help inspire and grow their downline employees. With great continuous training, employees learn the skills needed to be successful in their current role.

Cons

Just like any other business, AT&T exists to earn a profit. In any sales channel there is pressure to achieve a quantified sales target. Depending on the leaders and managers relevant, most "Cons" would be directly associated with sales pressure.

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