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Sr Specialist Quality Assurance

Chennai, India

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Join us to create a new era of connectivity.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

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Job Description:

As a Test Leads / Architect who is passionate about seeing customer succeeded and ensuring best-in-class product quality. The objective of the role is End-to-End ownership of testing of the product and be the custodian of product quality. With the Digital Engineering team, you will have the opportunity to join a fast-growing team that is embarking on a multi-year implementation as part of an on-going digital modernization effort. 

As the project team ramps up, you will have the chance to help define and shape the vision of how the solution will be maintained and monitored to meet the business’ needs.

Experience Level: 8 – 12 years

Roles and Responsibilities:

  • Experience in Telecom Industry Application is MUST
  • Experience in testing CRM, Web Application, Billing & Order Management
  • Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
  • Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
  • Responsible for maintaining QE health through facilitated defect management using standardized triage, defect management, and communication processes.
  • Monitor trends and improvement opportunities using Mean Time to Resolution, defect RCAs, and environment downtime as key performance indicators.
  • Conduct daily defect review with key program stakeholders, including dev, test, product, and support teams to ensure the path forward and reduce defect burn down for all prioritized defects.
  • Monitor and ensure that overall defect processes are aligned with a standard one defect process across all test phases and teams.
  • Provide Test Estimation to leads for Intake planning
  • Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
  • Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
  • Partners with other leads & Architect for test planning, Assignment & reporting
  • Monitor chats and host working sessions with impacted teams and ensure there is a path forward and active investigation on defects until disposition. Escalation Point for Dispute defects & resolution
  • Conduct root cause analysis for defects and ensure the defect is closed under the right root cause category.
  • Mitigate impediments and fosters a work environment for high-performing team dynamics, continuous the team’s workflow, and relentless improvements
  • Responsible for designing holistic test architecture and Test solutions in alignment with business requirements and solution specifications
  • Works with for Test Data team for Test Data Requirement & Fulfillment

Primary / Mandatory skills:

Overall – 8 to 12 years’ experience in Product Testing with minimum 3+ years of experience on Defect Management/Production Validation Testing.

  • Proven experience in Testing/defect management and triaging in a fast-paced software development environment.
  • Experience in using defect tracking tools like JIRA and creating reports using Power BI.
  • Experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues
  • Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis
  • Should have exposure to Automation (Katalon/Selenium)
  • Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
  • Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
  • Expertise in preparing daily status reports/dashboards to Management
  • Decision maker in Entry and Exit of internal /development Testing stages
  • Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members
  • Expertise in Risk Identification & analysis
  • Proven expertise in Agile software development especially Scrum and Kanban 
  • Experience in Telecom Industry is added advantage
  • Strong written and verbal communication skills

Technical Skills: Selenium, JAVA, Maven, Eclipse, Bitbucket, JIRA, Jenkins, git, DevOps and Postman

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-24218-1 Date posted 06/25/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

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Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

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