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Digital Technician

Charlotte, North Carolina

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connect

We need you to build the future of our network.

Installation Technician

Cable box

Use your expert knowledge to install Wi-Fi and voice services while working inside and outside our customers' homes.

Outside Plant Technician

Dump truck

From performing construction work to laying telephone cables and conduits, you'll keep our customers connected to the services they need.

Cable Splicing Technician

A piece of cable

Complete cable splices to maintain and repair our customers' services while working outdoors in the field.

Installation Technician

Outside Plant Technician

Cable Splicing Technician

Technician

Ditch the office and take your career on the road.

Life as a
Technician
at AT&T

What's this job really like? See what's on the road in a technician career.

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Technician

Connect customers in your community to the latest tech and services in opportunities that are as wide as the open road.

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You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
Male technician smiling

You're
Ready To

  • A willingness and interest in learning new technology
  • Critical-thinking skills
  • Integrity and dependability
  • A customer-centric mindset
Male technician turned and smiling

You'll Bring

  • Always put customer first
  • Work a flexible schedule — including evenings and weekends
  • Possibly work in a confined space or aloft (up to 28 feet)
  • Lift and move up to 80 lbs.
Female technician with head turned and smiling

You Are

Male technician smiling

You're Ready To

Male technician turned and smiling

You'll Bring

Responsibilities may include but are not limited to the following:

1. Installs, repairs, routines and performs preventative maintenance on digital services and ancillary hardware and software in the outside plant environment. Work may include carrier circuits, Digital Loop Carrier (DLC), next generation DLC, Fiber in the Loop, SONET, multiplexer and/or light guide equipment.

2. Performs placement of plugs, cross connect jumpers, drops, protectors, inside wire, network interface devices, and/or associated equipment.

3. Performs work both inside and outside in connection with installation or repair of circuits which may require sending or receiving signals to adjust gain devices at the customers premises for digital and/or analog circuits.

4. Performs installation and/or repair of equalized circuits, which may require adjustment of gain devices, and circuits requiring signal conversion devices (i.e., DX to EM, etc.).

5. Installs and/or repairs complex premises equipment, such as E911, ESSX, and IDENTIFIERS that are associated with the concentrator located in the central office.

6. Performs tests to ensure that circuits meet requirements or to perform repair work.

7. Reads and interprets service orders, WORD documents, circuit diagrams, blue prints and follows standard practices.

8. Interacts with customer to verify that work to be done is as requested; evaluates customer’s needs; takes action to satisfy customer and enhance the company's image.

9. Completes documentation and reports information for work performed as required.

10. Uses computer terminal associated with Operations Support Systems related to work operations.

11. Uses access terminal to communicate with on-line databases for testing, receiving and closing job tasks and tracking plug-in inventory.

12. Works outside in all kinds of weather.

13. Climbs poles and ladders, works aloft, and underground in manholes.

14. Follows established safety practices and procedures. Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturer's specifications for operation or use of equipment including weight limitations.

15. Lifts and moves loads up to 100 pounds.

16. Drives Company vehicle.


Candidates must meet the following minimum qualifications.
Testing: Technician Knowledge Test II (TKT_II)


Training:
The following must be satisfactorily completed for title retention:
On-the-job and/or classroom training as required.
SF401 Safe Ladder Handling and Pole Climbing.
SS508 Principals of Digital Transmissions Systems.
ND524J Network Digital Concepts.

Other Requirements:
Satisfactory performance and attendance in present job.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Valid driver's license and ability to drive vehicle with manual shift in some assignments.
Ability to perceive differences in wire and cable colors.

GENERAL WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Successful candidates require the ability to:

Work various scheduled tours including day, evening and night covering Sunday through Saturday with overtime, call-outs and holiday work as required. Tour length will be 8 hours.

Use computer terminal associated with various Operations Support Systems.

Work outside in all kinds of weather; work alone at remote repeater locations and in manholes, etc.

Climb poles and ladders; work aloft and underground in manholes.

Lift and move loads up to 100 pounds.

ADDITIONAL FACTORS TO BE CONSIDERED
Experience in electrical, electronic or mechanical fields.
Ability to speak a second language in some assignments.

Individuals holding this job title may be required to perform the above job duties with or without "reasonable accommodations." 




Job ID 2115283 Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Conduct your interviews — in person, by phone, recorded video or over video chat.

Five

Conduct follow-up interviews

Six

Conditional job offer

Seven

Complete the background check

Eight

Congratulation and welcome to AT&T!

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