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Workflow Staff (ADMIV) (Government)

Chantilly, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Workflow Staff to support the National Security Sector, in providing support conducting and/or facilitate high-visibility meetings with various engineers, technicians and leading stakeholder, as well as, briefing leadership on SLA correlations, identifying risks and making recommendations for minimizing risks.

Description of Job Duties/Responsibilities:   

  • Create/document workflow diagrams and process guides using Microsoft Visio and Microsoft Word.
  • Troubleshoot and document workflow issues in Service Now platform.
  • Facilitate Technical Exchange Meetings (TEMs) with appropriate stakeholders to gather software development requirements; document and submit requirements.
  • Submit and track incident tickets related to software issues in Service Now platform.
  • Facilitate ongoing communication and coordination with service integrator.
  • Maintain strong working relationships with key stakeholders.
  • Complete assigned tasks and projects by assigned deadlines.
  • Perform other related duties as assigned.

Required Clearance:  TS/SCI clearance and able to obtain and maintain polygraph. (#ts/sci) (#polygraph)

Required Qualifications:  Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor’s and 1 years, Associates and 3 years or HS and 5 years.

Candidate must be proficient in Microsoft Visio, PowerPoint, and Exce

Desired Qualifications:  

  • Ability to work and complete projects with minimal supervision.
  • Strong working knowledge of Microsoft Office.
  • Excellent written and verbal communication skills.
  • Solid organizational and documentation skills.

Ready to join our team? Apply today!





Job ID 2204463 Date posted 01/13/2022
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