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Workflow Management Staff (ADMIV.2) (Government)

Chantilly, Virginia

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Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

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AT&T Government Solutions

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What you can do in Government Solutions

Find out how you can keep our nation safe.

Government Support at AT&T

See how AT&T is connecting the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Document Management professional to support the Defense and National Security sector.

The job duties of the [enter position title] are as follows:

  • Workflow Management (WfM) develops diagrams and documents repeatable processes for the program. 
  • WfM meets with the SMEs, then documents detailed steps for each task activity. 
  • WfM acts as the Service Manager for the ServiceNow tool and manages & updates the service catalog and develops service requirements packages for standard service offerings. 
  • WfM monitors fulfillment, identifies discrepancies or breaks in the workflows that impact service delivery times. 
  • WfM submits incidents (INC) for issues and works with SMEs to gather requirements to submit requests for enhancements (ENHC) to the developer team.  Tracks INCs and ENHCs to resolution/completion and briefs leaders of status. 
  • Facilitates TEMs with stakeholders. 
  • Develop workflow process materials in support of Information Technology Service Management.
  • Participate in technical exchange meetings, facilitate and perform special projects.
  • Facilitate service management sessions with Operations, Engineering SMEs, integrators and developers.
  • Perform daily review activities of the SNOW modules/platform and support new releases to ensure request fulfillment integrity
  • Follow customer and company guidelines and policies to produce, validate and improve information accuracy.
  • Identify program needs and nominate workflows for development.
  • Use ITIL framework methods to produce, maintain and improve technical process materials.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a Doctorate and 0 years of experience OR Masters and 0 years, Bachelors and 1 years, Associates and 3 years, or HS and 5 years

  • A solid understanding of ITSM processes.
  • Experience and knowledge supporting technical program.
  • Able to develop presentations and propose ideas effectively to team members at all levels with varying levels of technical expertise.
  • Excellent verbal/written communication, collaboration, analytical and presentation skills.
  • Active participant in the development of strategic initiatives.
  • Ability to work independently and within a larger group of engineers.

Desired Qualifications:

  • Working experience with Workflow and Approval configuration.
  • Experience working with ServiceNow components such as Service Catalog, Fulfillment Portal, Change/Incident/Problem Management, Asset Management and Knowledge management.
  • Solid understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes.

Ready to join our team? Apply Today!

Our Workflow Management Staff earns between 79,300 - 130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.





Job ID 2303383 Date posted 01/24/2023
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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