Skip to main content

Tier III Operations & Maintenance Support

Chantilly, Virginia

Apply Now

protect

Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

Calendar with icon of clock

AT&T Government Solutions

Giving our nation powerful possibilities.

Female employee smiling

What you can do in Government Solutions

Find out how you can keep our nation safe.

American flag

Connecting first responders

Learn about a Navy SEAL making a difference for us.

Three employees looking at a tablet

Government support at AT&T

Stand proud as we help connect the United States government.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Defense Team supports our Nation’s warfighters, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of military operations.

AT&T has an opening for Tier III operations and maintenance (O&M) engineers to support the customer’s various WAN and LAN networks, in providing network upgrades and config support to the architecture team; act as subject matter expert in WAN and LAN technologies and vendors; support customer’s intra- and inter- net and other data communications systems or segments of networked system; and by Providing tiered support for the network operations centers (NOC).

Description of Job Duties/Responsibilities:

  • Monitor the performance of systems and networks.
  • Support routine network startup and shutdown procedures and maintain control records.
  • Configure, and test hardware, networking software and operating system software.
  • Participate in evaluation of new network technologies and makes recommendations to network architecture team regarding the integration of these technologies into the existing network.  Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
  • Diagnose hardware and software problems and replace defective components.
  • Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations.

Required Clearance: TS/SCI with the ability to obtain/maintain a polygraph. #polygraph

Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education.  This equates to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10+ years. 12 years of experience that can be a combination of work history and education. Must comply with DoD 8570 IAT Level 2.

Desired Qualifications: 

  • Prepare technical proposals for presentation to the engineering review boards for adding new technologies to the network.
  • May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
  • Perform a full range of upgrades in accordance with existing network architecture.
  • Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.
  • Perform long term O&M activities to include tier 3 troubleshooting and problem resolution.
  • Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and  records associated with reported problems or situations.
  • Prepare troubleshooting procedures for restoring the network to optimal performance levels.
  • Provide fault management for the network and supports performance management functions.
  • Respond, isolate, and resolve network troubles. Monitor alarms and alerts to identify network elements causing network degradation or failure.
  • Execute reporting functions and data input associated with network management.
  • Monitor security posture of the network, report suspected violations to designated authority.
  • Coordinate with configuration management and implementation teams.
  • Perform operator-level maintenance on components for network management systems.
  • Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput); recommend procurement, removals, and modifications to network components.
  • Optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities.
  • Coordinate requirements with users and suppliers.
  • Organize and direct network installations on site surveys.
  • Assess and document current site network configuration and user requirements.
  • Maintain operating systems, communications software, data base packages, compilers, assemblers, and utility programs.
  • Apply software, hardware, and standards information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications.
  • Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards - such as the IEEE Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application.
  • Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions.

Ready to join our team? Apply today!





Job ID 2118535-1 Date posted 05/16/2021
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

Here are similar jobs, or

New Search
  • ServiceNow Designer (ITSEIII) (Government) Government Technology, Technology, IT \ Engineering \ Technology, Government Support, DevSecOps, Clearance Government, Clearance, Government Contract United States
  • Tier II Network Technician (Government) Government Technology, Technology, IT \ Engineering \ Technology, Field Services, Government Support, DevSecOps, Clearance Government, Clearance, Government Contract, Security Clearance, Top Secret Clearance with Polygraph United States
  • Tier III Architect NEIII (Government) Government Technology, Technology, IT \ Engineering \ Technology, Engineering, Government Support, DevSecOps, Clearance Government, Clearance, Government Contract United States

Discover more at AT&T

Sign up for job alerts, updates and more.

Interested In

  • Government Technology, Chantilly, Virginia, United StatesRemove
  • Technology, Chantilly, Virginia, United StatesRemove
  • IT \ Engineering \ Technology, Chantilly, Virginia, United StatesRemove
  • Government Support, Chantilly, Virginia, United StatesRemove
  • DevSecOps, Chantilly, Virginia, United StatesRemove
  • Sales & Operations Services, Chantilly, Virginia, United StatesRemove
  • Clearance Government, Chantilly, Virginia, United StatesRemove
  • Clearance, Chantilly, Virginia, United StatesRemove
  • Government Contract, Chantilly, Virginia, United StatesRemove
  • Security Clearance, Chantilly, Virginia, United StatesRemove
  • Top Secret Clearance with Polygraph, Chantilly, Virginia, United StatesRemove

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top