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NOC Analyst (Government)

Chandler, Arizona

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Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

AT&T Government Solutions

Giving our nation powerful possibilities.

What you can do in Government Solutions

Find out how you can keep our nation safe.

Government Support at AT&T

See how AT&T is connecting the United States government.

Job Overview

Job Description:

AT&T has an opening for NOC Analyst to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

The job duties are as follows:

  • Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.

  • Troubleshoot network systems when necessary and make improvements to the network.

  • Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts

  • Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.

  • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.

  • Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.

  • Experience working with cloud-based networks.

  • Support all operational security requirements for network devices and network operations tools applications

  • Support of the following NOC functional areas that include, but are not limited to:

  • Wireless LAN

  • Firewall management

  • Internet Protocol (IP) address management

  • Domain Name Server (DNS) administration Understand dynamic multipoint VPNs

  • Strong written and verbal communication skills

  • Establish plans and goals for self that meet the customer current or future project’s needs

  • Prepare or participate in preparing NOC performance reports as required

  • Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Required Clearance:

Public Trust (#publictrust)

Required Qualifications:

  • Bachelor’s degree in related field or equivalent experience

  • 5 years of experience in IT support or related field, preferability in network engineering or operations

  • 2 years of experience providing network support in one or more of the following areas:

  • Juniper SRX Firewalls configuration, troubleshooting, Policy configuration

  • Wireless Access Point (enterprise level) Management and Administration

  • Cisco ISE 3.0 (or later) configuration of access/authorization policies

  • Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable

  • At least one of the following networking certifications by day one of hire:

  • Implementing Cisco SD-WAN Solutions v2.0 (300-415)

  • AWS Certified Solutions Architect – Associate

  • Microsoft Azure Networking Solutions (AZ-700)

  • CompTIA Cloud+

  • Experience troubleshooting and fixing LAN/WAN network incidents

  • Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Desired Qualifications:

  • Experience using and managing SPLUNK search heads

  • Experience in Windows 2012 or higher and/or Linux server administration

  • Cisco CCNP certification

  • Juniper JNCIA-SEC certification

  • Extreme certifications covering switching or network access control

  • Ability to obtain Top Secret/SCI security clearance if required

Ready to join our team? Apply Today!

Our NOC Analyst’s earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Tuition reimbursement program

  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

  • Paid Parental Leave

  • Paid Caregiver Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Chandler, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-2158 Date posted 04/17/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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