Skip to main content
Close Search

Network Support Technician (Government)

Chandler, Arizona

Apply Now

connect

We need you to build the future of our network.

Installation Technician

Cable box

Use your expert knowledge to install Wi-Fi and voice services while working inside and outside our customers' homes.

Outside Plant Technician

Dump truck

From performing construction work to laying telephone cables and conduits, you'll keep our customers connected to the services they need.

Cable Splicing Technician

A piece of cable

Complete cable splices to maintain and repair our customers' services while working outdoors in the field.

Installation Technician

Outside Plant Technician

Cable Splicing Technician

Technician

Ditch the office and take your career on the road.

Life as a
Technician
at AT&T

What's this job really like? See what's on the road in a technician career.

Watch Video

Technician

Connect customers in your community to the latest tech and services in opportunities that are as wide as the open road.

Female technician with head turned and smiling

You Are

  • Tech savvy
  • An effective communicator
  • Personable with excellent customer service skills
  • Able to demonstrate strong problem-solving skills
Male technician smiling

You're
Ready To

  • A willingness and interest in learning new technology
  • Critical-thinking skills
  • Integrity and dependability
  • A customer-centric mindset
Male technician turned and smiling

You'll Bring

  • Always put customer first
  • Work a flexible schedule — including evenings and weekends
  • Possibly work in a confined space or aloft (up to 28 feet)
  • Lift and move up to 80 lbs.
Female technician with head turned and smiling

You Are

Male technician smiling

You're Ready To

Male technician turned and smiling

You'll Bring

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Public Sector Team supports our Nation’s Law Enforcement and First Responder community, providing solutions for critical mission support and operations.

AT&T has an opening for Network Support Technician to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) , in providing Network Operations.

 Job Duties/Responsibilities:

This role will include, but will not be limited to the following responsibilities:

  • Provide complete Network Management services in a 24x7x365 environment.
  • Investigate and repair service outages.
  • Use ServiceNow or other ticketing system to document incidents, problems, requests, etc.
  • Coordinate with service providers, customers, and third party vendors to positively affect repair or maintenance activities.
  • Implement, install, configure, operate, and maintain Government-furnished network tools (Cisco, SolarWinds, Infoblox, etc.)
  • Lifecycle/release management for NOC tools.
  • Support all ICE operational security requirements.
  • Generate reports to demonstrate system uptime, availability, etc, as requested.
  • Provide network and systems administration.

Required Clearance: Public Trust        (#publictrust)

Required Qualifications:

  • Candidate must have active CCNA.
  • Candidate must demonstrate progress toward CCNP certification within 90 days
  • Candidate must take Extreme Networks Training and obtain certification within 180 days.
  • Minimum Education:
    • Bachelor’s Degree in an engineering, computer, telecommunications or related field.
    • Equivalent related technical experience may be considered in lieu of a degree.
  • Minimum Requirements:
    • Three (3) years of relevant experience on a wide variety of servers, desktops and networking and telecommunications technologies, protocols, equipment, concepts, architectures and trade studies.
    • Ability to troubleshoot network incidents and provide a resolution report to management and / or customer.
    • Ability to document solutions with MS Office products: Word, Excel, Visio, and Project.
    • Ability to effectively communicate, verbally and in writing, with management and peers.

Desired Qualifications:

  • Extreme Networks ECS
  • JNCIS-FWV
  • JNCDS-SEC
  • MCSE

Ready to join our team? Apply today!





Job ID 2152839 Date posted 11/29/2021
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Applicant experience

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Pass assessment

    Pen on Paper Icon

    You may have to pass an assessment before moving on to the next step.

  • First attempt

    Clock Icon

    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Watch this video to see what the job's really like

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
Premises Technician Assessment Technical Mechanical Test Field III

Four

Conduct your interviews — in person, by phone, recorded video or over video chat.

Five

Conduct follow-up interviews

Six

Conditional job offer

Seven

Complete the background check

Eight

Congratulation and welcome to AT&T!

Related Content

A Look Inside: Technician Careers

Every day, you can work someplace new.

AT&T Technicians Save Small Town Service

Teamwork and the guidance of experienced leaders made the difference.

Meet Cyrus: AT&T Futuremaker

When a teammate needs help, Cyrus is the first to raise his hand

Technician to Tech Career

With his career exprience, Guy Thomas achieved a pivot.

Female looking at her phone

Innovation

AT&T is a Modern Communications and Technology Company.

Female smiling with arms up

Diversity & Inclusion

It’s our people and partners who make the difference.

Crowd of people cheering at a concert

Events

Connecting you to Tech, Entertainment and Community Leaders.

Female smiling as she looks at something

#LifeAtAT&T blog

Stories and News from the People at AT&T.

Discover

Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested In

  • Government Technology, Chandler, Arizona, United StatesRemove
  • Technology, Chandler, Arizona, United StatesRemove
  • IT \ Engineering \ Technology, Chandler, Arizona, United StatesRemove
  • Field Services, Chandler, Arizona, United StatesRemove
  • Government Support, Chandler, Arizona, United StatesRemove
  • DevSecOps, Chandler, Arizona, United StatesRemove
  • Clearance Government, Chandler, Arizona, United StatesRemove
  • Clearance, Chandler, Arizona, United StatesRemove
  • Government Contract, Chandler, Arizona, United StatesRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top