Call Center Sales and Service Representative

Cape Girardeau, Missouri

Apply Now

The Job Details
The Benefits
The Hiring Process

support

Join us and find endless ways to connect to our customers while moving the world forward.

Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Use your customer skills to give people the power to connect.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

Female employee with headset on and smiling

You Are

Calm under pressure
Have a solution-oriented mindset
Tech savvy and open to learning about new tech
A clear and effective communicator
Able to maintain a positive mindset

Male employee with headset on and smiling

You're
Ready To

Attend 6-8 weeks worth of training
Be flexible with schedule based on business demand
Sell AT&T products and services with enthusiasm and persuasion
Always put customers first

Male employee with headset on looking at a smartphone

You'll Bring

A high school diploma or have earned your GED
At least one year of customer service/sales work experience
Familiarity with Windows computers

You Are

You're Ready To

You'll Bring

Job Overview

LOOKING FOR A COMPANY THAT VALUESYOUR POTENTIAL?

A job with AT&T as a Call Center Sales & Service Representative can provide you with exactly that!

This job reports to our 351 S SILVER SPRINGS RD location. If considered, you must be able to report to this location.

Our Call Center Sales & Service Representative earns between $10.00 to $22.54. Compensation is a 60%/40% plan with average earnings over $70K and Top Performers earning over $100K (base pay plus commissions). Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Your employment with AT&T includes an outstanding training curriculum and a wide range of future career possibilities with many varied advancement opportunities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Leveraged Service Representatives receive a competitive base pay with extraordinary incentive pay based on actual performance results.

What you'll do as an AT&T Call Center Sales & Service Representative:

Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments
Provide world-class service by delivering an effortless customer experience
Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs
Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment

In addition to STRONG communication skills, our Call Center Sales & Service Representatives must:

Satisfactorily complete on-the-job and/or classroom training
Effectively use multiple systems to identify and communicate products that meet the customer’s needs, and resolve the customer’s problem in a productive manner
Work day, evening, holiday, night, weekend and/or split shifts if required
Qualify on pre-employment screening
Operate a computer and have basic keyboarding skills

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

Job ID 2316967 Date posted 05/25/2023

Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applying?
Here’s what to expect.

Status updates

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Check email

Check your email regularly for any follow-ups.
Pass assessment

You may have to pass an assessment before moving on to the next step.
First attempt

If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.
Interview

Your interview may be online. Make sure you have a strong connection and dress professionally.