Senior-Network Support at AT&T Careers - AT&T Careers
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Technology Jobs

You’re looking for an opportunity to do something incredible, right? As an industry leader we’re dedicated to connecting the world in groundbreaking and entertaining ways. And that’s when our Technology team members can really shine, combining your passion for innovation and drive towards the future. From mobile apps to products and services, here’s your chance to create and develop life-changing innovations.

Senior-Network Support

, California

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You are looking for an
opportunity to do something incredible, right? As an industry leader we are dedicated to
connecting the world in groundbreaking and entertaining ways. And
that is when our Technology team members can really shine, combining your passion
for innovation and drive towards the future. From mobile apps to products
and services, here’s your chance to create and develop
life-changing innovations.

Responsible for the requirements,
testing, planning & implementation of new software, hardware &
applications relative to new product delivery, systems architecture, process
enhancements, infrastructure and security. Provide technical solutions and
project management and any/all functions involved in the provisioning,
assurance, number administration, inventory, address qualification, and local
number portability applications, processes and practices. Participates in
software development project activities which may include technical/business
requirements and design, and technical writing including Methods &
Procedures. May assist in the coordination, evaluation and partnership with
technology vendors, outside consultants and internal dotted line resources as
needed. Works as part of a 24X7 staff to delivers network technical support to
address escalations. Provides the technical troubleshooting and leadership
skills required to recover from the most complex network problems in real time
to restore service. Identification of root cause, resolution, work arounds,
testing & implementation of vendor / IT fixes or design changes. As subject
matter experts, works closely with business partners to identify and quantify
business issues associated with specific projects, develop and implement
business strategy, and assist in setting strategic technical direction in
support of customer facing organizations. Review and approve proposed technical
systems designs to insure business requirements are met. May assist in
providing leadership for projects, including such activities as collaborating
with the client to develop business cases, defining business and/or technical
requirements and preparing detailed plans and schedules. May lead
cross-functional teams on specific issues &/or projects. May review and
interpret technical documentation and vendor specifications for inclusion /
adaptation into database templates. May perform work at customer
location. 

Nature of Contribution- Seasoned technical professional who contributes through
proven technical expertise.  Has significant impact on department or
function.


Knowledge - Subject matter expert within own discipline/specialty area
and basic knowledge of other disciplines / specialty areas.  Deep
technical knowledge.  Applies in-depth knowledge of discipline/specialty
area standards and processes to work.  Integrates industry experience and
deep professional/ technical knowledge.  Technical leader and recognized
expert on select AT&T technologies, systems and/or procedures.

Analysis and Problem Solving -Solves unique problems through evaluative judgment and
precedent.  Independently applies sophisticated analysis in evaluating
issues and develops new concepts, methods and techniques for cross-functional
initiatives.  Recognizes and pursues alternative methods.

Independence - Guided by department goals and objectives.  Exercises
latitude in determining objectives and approaches to projects.  Leads
multiple projects of small to medium size and technical breadth.

Contribution to AT&T Technology
-
Key contributor on complex projects
and initiatives.  Impacts current and future business opportunities
through application of specialized technical and industry knowledge. 
Develops methods and techniques based on strategic project objectives.

Communication- Provides technical guidance and explains advanced concepts
to others in work area.  May mentor others in department.  
Coordinates across multiple departments.  Promotes active listening and
open communication.  Provides leadership and guidance to others.

This position may be responsible for
contributing to AT&T's compliance with environmental laws and regulations
as applicable to its job function.  This may include, but is not limited
to, work related to fuel tanks, emergency and stand-by generators, boilers,
hazardous waste, hazardous materials, batteries, manholes and vaults, water
wells, linear and other construction projects, water discharge, or air
emissions.

You will earn an amazing
benefits package including:

  • Employee discounts and perks
  • Paid time off
  • Learning and development
    opportunities to help you along your career path
  • Tuition aid
  • 401(k) savings plan 
  • Medical, dental, and vision
    coverage and MORE 

AT&T is leading
the way to the future – for customers, businesses and the industry.
We are developing new technologies to make it easier for our
customers to stay connected to their world. With a network that covers 225
countries, including more than 120 million customers, we would say we are well
on our way. Together, we have built a
premier integrated communications company and an amazing place to
work and grow.  Team up with industry innovators every time you walk into
work, building the world you always imagined. So what do
you say? Let us do great things together.

Our employees say it best,
watch here!

Apply now and in case your
email filter does not recognize us, please keep an eye on SPAM and junk folders
so you do not miss a message.

AT&T is an Affirmative Action/Equal Opportunity
Employer, and we are committed to hiring a diverse and talented workforce.
EOE/AA/M/F/D/V 


Required Qualifications  -
  • 3-5 years experience
  • CISCO and CCNA Certifications
  • 6-Sigma White, Yellow
Desired Qualifications -
  • Bachelors degree in Math, Science, Engineering or equivilent related network experience 
  • Knowledge of Network Planning, Engineering, Construction and Mobility architectures
  • Knowledge of OSI Layer 3
  • Project Management skills
  • Software testing skills
  • Technical writing skills
  • PM certifications
  • Knowledge of order management and customer install


Job ID 1824712-1 Date posted 07/13/2018

Associate Director Technology Development

Pros

Opportunity to work on cutting edge technologies.
Support for women in technical leadership roles.
Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.
Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity/paternity leave, financial support for adoption.
Flexibility to work from home or office in newly renovated collaboration zones.
Lots of opportunity to move around the company & work on new products.

Cons

Process heavy with lots of administrative overhead.

Current Employee - Associate Director Technology Development
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating
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