You’re looking for an opportunity to do something incredible, right? As an industry leader we’re dedicated to connecting the world in groundbreaking and entertaining ways. And that’s when our Technology team members can really shine, combining your passion for innovation and drive towards the future. From mobile apps to products and services, here’s your chance to create and develop life-changing innovations.
Roles and Responsibilities:
• Build strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams • Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes • Complying with the ITIL standards by observing the Incident Management lifecycle processes. • Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate. • Support and assist the Team Technology Lead for documentation libraries for the area of your expertise. • Ensuring compliance with internal documentation standards; also accountable for updating the documentation • Must be able to prepare technical documentation upon request
Key Competencies and Skills:
• English - fluent knowledge • 5 years experience in a Network Operations role. • In depth Knowledge LAN / WAN. • In depth Knowledge in circuits and transport technologies includes deeper level trouble shooting. • Routing – (Cisco, HPN) dynamic protocols like EIGRP, OSPF and well versed with BGP • Firewalls equipment (Cisco ASA, Checkpoint, Fortinet) • Switches (Cisco, HPN Switches) – layer 2 technologies like Link Aggregation, VLANs, Spanning Tree, Port Security • F5 Load Balancers – basic knowledge of LTM • Wireless Controller (Cisco, Aruba or similar) and WiFi technology in general and WLC controllers • Firewall design experience is preferrable • Good analytical and troubleshooting skills • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line • Network Address Translation (NAT) and Port Address Translation (PAT) • IPS/IDS understanding • Working knowledge of data communications: premise cabling (Cat5/6), fiber optics, and peripherals. • Have excellent oral and written communication skills including the ability to communicate complex technical information in a concise and articulate manner. • Be flexible and creative to adapt to environments where functional and business objectives evolve and change rapidly • Be a capable individual contributor with ability to work with other departments and coordinate activities. Strong customer service skills are essential. • Familiarity with the TCP/IP protocol stack, how information flows between the layers and what that means in an Enterprise and Data Center network environments. • Be organized and proficient with accounting for time, billing specifics, and company reporting activities. • Very proficient with Visio, Excel, and other MS Office products • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
Education and Qualifications:
• Required: CCNP / CCDP or Equivalent • Preferred: CCIE or Equivalent • Required: Bachelor Degree or Equivalent
Associate Director Technology Development
Opportunity to work on cutting edge technologies.
Support for women in technical leadership roles.
Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.
Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity/paternity leave, financial support for adoption.
Flexibility to work from home or office in newly renovated collaboration zones.
Lots of opportunity to move around the company & work on new products.
Process heavy with lots of administrative overhead.Current Employee - Associate Director Technology Development
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This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.