Network Chronic Issues Manager - US hours (Project: SP) at AT&T Careers - AT&T Careers
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Network Chronic Issues Manager - US hours (Project: SP)

Brno, South Moravian, Czech Republic

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Chronic specialist is a Tier 3 role responsible to resolve Chronic Network problems. This role address cases where repeated issues are seen on customer network. Chronic specialist goes beyond standard incident management and address underlined issues. He/she will have to work with other technical teams, customers and providers and will take a lead for Problem resolution.

Roles and Responsibilities:
• Take ownership for chronic problems and drive them into resolution.
• Apply deep technical knowledge to identify underlined issues.
• Consolidate information from all available sources.
• Co-ordinate effort of other involved parties during Problem resolution
• Support connected teams with technical expertise.

Key Competencies and Skills:
• At least CCNP certification
• Very good understanding of Problem management.
• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.
• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)
• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.

• Ability to efficiently resolve customer’s problems and escalate when required.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.

Additional Information:
Works mostly in US hours is required, with flexibility
Job ID 1848932-I Date posted 04/08/2019

Great job if you like the shifts and don't mind taking calls

Pros

Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.

Cons

Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

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Perks

  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

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