About jobs in the Czech Republic at AT&T
We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?
Roles and Responsibilities:
• Communicating with IBM and internal functions as required. • Customer Escalation point for all maintenance, provisioning and billing aspects of the customer’s service. • Identify AT&T revenue/sales opportunities. • Participate in the Global Shared Service Infrastructure processes. • Develop, maintain and track Service Action plans. • Work with IBM SNS DPE/SDM in setting at&t Delivery prioritizations. • Provide expert knowledge of operational support models. • Ability to work under pressure and when required outside business hours. • Having a good understanding of IBM’s Shared networks and any critical business usage to enable fact based decision-making during problem management. • Mainly office based although business travel with overnight stays at short notice may be required. • Follow at&t standard SM processes like CSAT, Health check, Stewardship reviews are performed within the required timing. • Provide all needed customer and internal reporting within due time. (RCA, MOR, ..) • Maintain customer service information within AT&T repositories. (CLIP,…) • Have a strong relationship with AT&T Delivery organizations and Third-party service providers.
Key Competencies and Skills:
• Good technical understanding about network functionally is needed. (be able to understand Customer requirements and service issues and be able to communicate either internal AT&T or towards the Customer) • Knowledge about IBM’s Security policy, problem and change management process is an advantage. • Strong interpersonal skills. • Fluency in English. (Both written and verbal) • Ability to multitask in a complex environment and deliver to timescales. • Good knowledge of Office tools (Excel, Word, PowerPoint) • Good understanding of the AT&T Business portfolio and technology. • Familiar with financial terminology, contracts, invoicing, Service Level Agreements. • Pragmatic, lateral thinking and problem solving skills. • Good presentation skills. • Sufficient seniority to interact at senior levels within AT&T organizations and at technical and supervisory level at the customer. • Ability to work in isolation and on own initiative in highly pressured situations. • Previous experience in a Service Management role is an advantage. • Previous customer facing experience is an advantage.
Education and Qualifications:
• Familiar with financial terminology, contracts, invoicing, Service Level Agreements. • Pragmatic, lateral thinking and problem solving skills. • Good presentation skills. • Sufficient seniority to interact at senior levels within AT&T organizations and at technical and supervisory level at the customer.
Salary from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Great job if you like the shifts and don't mind taking calls
Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.
Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelmingCurrent Employee - Customer Care Agent
- One Star Rating
- Two Star Rating
- Three Star Rating
- Four Star Rating
On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.
All our people earn discounts on the latest and greatest AT&T products and services.
Earn extra pay for major life events and our annual team awards.
Team building events
Connect with your coworkers at sports games, cultural events and other outings.
Make your life better and more fun with discounts on select tickets, memberships and more.
Parking right by your office makes travelling to work even easier.
Our award-winning AT&T University can help you learn new skills and grow your career.
This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.