About jobs in the Czech Republic at AT&T
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Location: Brno, Czech Republic
Working time: EMEA with flexibility
The team ATS Tier 3 support of the AT&T Integrated Cloud (AIC) and Network Cloud (NC) networks for IP Networking is looking for a new member. They support the AIC Large, AIC Medium (Ethernet) and NC fabric (also called leaf – spine underlay), Contrail Overlay networking (AIC) and the R-leaf Router in NC.
They perform the following two roles as Tier 3 for the above Cloud networks:
- Growth Efforts
- actively participate on Devops teams with Tech Arch, TP&E and other teams for network design and growth efforts.
- write GMOPs (generic), SMOPs (device specific), and validation processes (steps) for Automation as part of network deployment / configuration implementations.
- support the LifeCycle Tier 2 team that does that actual implementation.
- they also in some case write scripts from basic data gathering to Ansible Playbooks for upgrades.
- Incident Troubleshooting
- as Tier 3, they provide support for the Operations Tier 2 IPTRC team. Respond probably in an 80/20 manner for basic issues, for a catastrophic issue, and then for chronic issues.
- develop root cause analysis procedures from a technical perspective and drive issues back toward a vendor or Tech Arch for resolution.
- they also write basic scripts to improve data gathering (for example, EyeScan report for dirty circuits to help the IPTRC team)
- OSPF or IS-IS, BGP, MPLS
- Ethernet networking
- Need working experience with either troubleshooting or design of Layer 2/3 networks (Ethernet / IP networking)
Great job if you like the shifts and don't mind taking calls
Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.
Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelmingCurrent Employee - Customer Care Agent
- One Star Rating
- Two Star Rating
- Three Star Rating
- Four Star Rating
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