Network Specialist (CCNA) - Work Center Technical Support (Project SP 2020) at AT&T Careers - AT&T Careers
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Network Specialist (CCNA) - Work Center Technical Support (Project SP 2020)

Brno, South Moravian, Czech Republic



Location: Brno, Czech Republic
Working time: 24/7 shift schedule

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 2 level. Uses AT&T toolset and guided workflow system to accomplish tasks.

Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career.


• CCNA certification or knowledge - Candidates with no CCNA will only be considered when able to demonstrate relevant Network Operations Centre experience
• Knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s, troubleshooting COS issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
• Proficiency in the use of PC systems (hardware, operating systems) and applications
• Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
• Ability to follow defined processes
• Good problem-solving skills / Logical and analytical reasoning / Co-ordination skills
• Excellent communication skills (verbal & written)
• Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
• Interface effectively with all levels of management both internally and externally
• A plus is the ability to work in 24/7 support
Job ID 1962391 Date posted 11/28/2019

Great job if you like the shifts and don't mind taking calls


Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.


Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

Current Employee - Customer Care Agent
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  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.


This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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