Lead Engineer - Service Delivery at AT&T Careers - AT&T Careers
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About jobs in the Czech Republic at AT&T

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

Lead Engineer - Service Delivery

Brno, Czech Republic

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As a SD Lead engineer you'll be primary contact for internal teams and customer; responsible for setting up new customers and lifecycle support (incident management excluded). Your primary scope will be setting up HW requirements, designing network infrastructure and integrating other customer services (AT&T or 3rd party). Engineer working on this position should have common understanding of traditional networking standards and should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts.

This role is suitable also for internal candidates with implementation skills. (Implementation, Assurance, BVOIP teams)

Roles and Responsibilities:
• understands complex technical requirements and translate into working solution utilizing AT&T or 3rd party service portfolios
• is responsible for technical validation, preparation; has an in-depth knowledge of logical router configurations and both LAN and WAN routing as well as a understanding of the Managed Service offers
• acts as single point of technical contact for internal and external customers; provides support for escalated operational issues.
• is able to produce technical or process documentation pointing to design solutions or process improvements
• provides technical guidance / configuration notes to the downstream implementation teams

Key Competencies and Skills:
• hands on with LAN/WAN/routing protocols/QoS/troubleshooting/scripting
• Professional level of industrial certifications from one of the vendors - Cisco, Juniper, F5/Riverbed/Fortigate/Palo Alto products/technologies is advantage
• Cloud technologies and security services (Zscaler)
• VOIP or wireless knowledge is advantage
• overview or experience with NEXT-gen technologies like SDWAN (Velocloud, Viptela, Riverbed, FatPipe); SDN (NFV); NEXT-Gen Firewalls (Palo Alto, Fortinet) is welcomed
• user level skills on Linux, Unix & scripting (python, pearl) will be preferred

Soft skills
• well organized, detail oriented and flexible to help meet business requirements
• good communication (written and verbal) skills
• innovative with capability to adapt to new environments and drive changes successfully
• team player, analytical thinker & problem solver

Education and Qualifications:
• Engineering / Science Graduate
• previous experience as DTAC Engineer is advantage

Additional Information:
Location: Brno
Contract: Unlimited
Working hours: EMEA (9.00am-5.30pm) with flexibility to work US EST hours
Job ID 153275 Date posted 08/08/2018

Great job if you like the shifts and don't mind taking calls

Pros

Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.

Cons

Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

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Perks

  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

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