DDI Engineer at AT&T Careers - AT&T Careers
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About jobs in the Czech Republic at AT&T

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

DDI Engineer

Brno, South Moravian, Czechia

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Working hours: EMEA (initially US shift, then day shift with a flexibility for coordination with the US team)

Develops and implements new solutions. Serves as primary support of network operations by managing customer devices and end-to-end services, identifying sources of problems, and resolving configuration issues

Roles and Responsibilities:
Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis. Engages equipment and service vendors to support network operations. Deliver service level reporting to client on performance. Responds to and may implement client requests and notifies them of network problems and the impact on customer's business. Acts on client's behalf in handling network problems and changes.

Key Competencies and Skills:
• Strong networking skills in DNS and DHCP protocols.
• 3-5 years of experience in a similar profile is preferred.
• Skills in Infoblox appliances, Fortinet Firewalls, Cisco Routing, Switching, Wireless, and Juniper Routing preferred
• Excellent communication skills, ability to deal with customers at all levels.
• Strong attention to detail and good interpersonal skills.
• Strong decision making and problem solving skills.
• Ability to multi-task in fast-paced dynamic environment

•Fault Management Network Incident Mgt
•Make data-driven decisions
•Network and Internet Security
•Network Engineering
•Network Operations
•Networking/Communications Hardware
•OSI 7-layer model
•Problem Management
•Process Management
•Product Installation and Support
•Software Product Testing
•System Testing
•Technical Troubleshooting
•Technical Writing/Documentation
•Telecom Regulatory Environment

Education and Qualifications:
Juniper, Infoblox or Cisco certification is a plus
Job ID 153854 Date posted 11/01/2018

Great job if you like the shifts and don't mind taking calls

Pros

Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.

Cons

Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

Current Employee - Customer Care Agent
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Perks

  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

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