About jobs in the Czech Republic at AT&T
We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?
Develops and implements new solutions. Serves as primary support of network operations by managing customer devices and end-to-end services, identifying sources of problems, and resolving configuration issues
Roles and Responsibilities:
Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis. Engages equipment and service vendors to support network operations. Deliver service level reporting to client on performance. Responds to and may implement client requests and notifies them of network problems and the impact on customer's business. Acts on client's behalf in handling network problems and changes.
Key Competencies and Skills:
• Strong networking skills in DNS and DHCP protocols.
• 3-5 years of experience in a similar profile is preferred.
• Skills in Infoblox appliances, Fortinet Firewalls, Cisco Routing, Switching, Wireless, and Juniper Routing preferred
• Excellent communication skills, ability to deal with customers at all levels.
• Strong attention to detail and good interpersonal skills.
• Strong decision making and problem solving skills.
• Ability to multi-task in fast-paced dynamic environment
•Fault Management Network Incident Mgt
•Make data-driven decisions
•Network and Internet Security
•OSI 7-layer model
•Product Installation and Support
•Software Product Testing
•Telecom Regulatory Environment
Education and Qualifications:
Juniper, Infoblox or Cisco certification is a plus
Salary from 2230 to 3200 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Great job if you like the shifts and don't mind taking calls
Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.
Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelmingCurrent Employee - Customer Care Agent
- One Star Rating
- Two Star Rating
- Three Star Rating
- Four Star Rating
On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.
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Earn extra pay for major life events and our annual team awards.
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