About jobs in the Czech Republic at AT&T
We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?
Roles and Responsibilities:
Subject Matter Expert role require higher skills then standard Tier 2 technician, especially ability to gain expert knowledge about customer processes, ability to support and advice to other team members and take the lead for complex issues.
Key Competencies and Skills:
∙ Experience of customer service ideally gained in a customer or supplier facing environment
∙ Affinity / relevant experience with telecoms environment
∙ English proficiency in both verbal & written form
∙ Direct customer and account team interface providing day to day network support
∙ Manage initial trouble investigation, isolation and steady state recovery
∙ Background in maintenance within the Network arena
∙ Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
Education and Qualifications:
∙ Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
∙ Ability to work well under pressure, set priorities and comfortable making decisions
∙ Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn.
∙ Perfect problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Perfect negotiation skills, including conflict resolution
∙ Drive, enthusiasm, initiative, commitment and self-motivation
∙ Resourcefulness and flexibility
∙ Ability to work well in a team and as an individual when required
∙ Interface effectively with all levels of management both internally and externally
Great job if you like the shifts and don't mind taking calls
Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.
Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelmingCurrent Employee - Customer Care Agent
- One Star Rating
- Two Star Rating
- Three Star Rating
- Four Star Rating
On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.
All our people earn discounts on the latest and greatest AT&T products and services.
Earn extra pay for major life events and our annual team awards.
Team building events
Connect with your coworkers at sports games, cultural events and other outings.
Make your life better and more fun with discounts on select tickets, memberships and more.
Parking right by your office makes travelling to work even easier.
Our award-winning AT&T University can help you learn new skills and grow your career.
This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.