CZ GCSC - Subject Matter Expert at AT&T Careers - AT&T Careers
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CZ GCSC - Subject Matter Expert

Brno , Czech Republic

The role entails management support for major international customers. This includes fault resolution and escalation of faults to management.

Roles and Responsibilities:
Subject Matter Expert role require higher skills then standard Tier 2 technician, especially ability to gain expert knowledge about customer processes, ability to support and advice to other team members and take the lead for complex issues.

Key Competencies and Skills:
∙ Experience of customer service ideally gained in a customer or supplier facing environment
∙ Affinity / relevant experience with telecoms environment
∙ English proficiency in both verbal & written form
∙ Direct customer and account team interface providing day to day network support
∙ Manage initial trouble investigation, isolation and steady state recovery
∙ Background in maintenance within the Network arena
∙ Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management

Education and Qualifications:
∙ Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
∙ Ability to work well under pressure, set priorities and comfortable making decisions
∙ Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn.
∙ Perfect problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Perfect negotiation skills, including conflict resolution
∙ Drive, enthusiasm, initiative, commitment and self-motivation
∙ Resourcefulness and flexibility
∙ Ability to work well in a team and as an individual when required
∙ Interface effectively with all levels of management both internally and externally
Job ID 153210 Date posted 08/09/2018

Great job if you like the shifts and don't mind taking calls


Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.


Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

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