About jobs in the Czech Republic at AT&T
We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?
Location: Brno, Czech Republic
Working time: US shifts (11.30-20.00, 15.00-23.30)
We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 2 level. Uses AT&T toolset and guided workflow system to accomplish tasks.
Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.
Roles and Responsibilities:
This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for? ∙ 1+ years’ experience of the networking services industry - Good understanding of networking principles and protocols (WAN – MPLS/VPN, WLAN & LAN)
Key Competencies and Skills:
∙ CCNA certification or knowledge - Candidates with no CCNA will only be considered when able to demonstrate relevant Network Operations Centre experience
∙ Knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s, troubleshooting COS issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
∙ Proficiency in the use of PC systems (hardware, operating systems) and applications
∙ Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
∙ Ability to follow defined processes
∙ Good problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Excellent communication skills (verbal & written)
∙ Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
∙ Drive, enthusiasm, initiative, commitment and self-motivation
∙ Resourcefulness and flexibility, Trust and integrity
∙ Ability to work well in a team and as an individual when required
∙ Interface effectively with all levels of management both internally and externally
∙ A desire to learn new skills
∙ A plus is the ability to work in 24/7 support
Great job if you like the shifts and don't mind taking calls
Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.
Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelmingCurrent Employee - Customer Care Agent
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On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.
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Earn extra pay for major life events and our annual team awards.
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