As a Technical Care Representative, you’ll be the voice of AT&T for the millions of customers using our service – a premiere bundle of advanced TV, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.
Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment, and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.
What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
- Respond to customer phone calls as the 'first line' of support for AT&T
- Ensure a positive experience by providing the right customer solution
- Handle a range of issues related to AT&T products & services.
Key competencies and skills:
- Advanced spoken English: B2-C1 level
- Logical thinking and a passion for problem solving
- An interest in technology and a willingness to learn.
- PC/Windows proficiency
- Good organization skills and attention to detail
- A resilient attitude and work ethic for a fast-paced team environment
- Able to work in a 21/7 shift environment.
Selection process: One video interview assessment and one live interview with manager (online or F2F in AT&T offices)
Contract type: Unlimited
As well as full-time positions we offer part-time roles too, but you must be willing to work full-time for the initial 6-8 weeks of your training period. Your initial contract will be one (1) year fixed term.
We offer flexibility to work between 20-32 hours per week aligned to these shift patterns:
Monday – Friday: from 8 PM to 5 AM
Saturday & Sunday: from 1 PM to 5 AM
Note: Students in CZ: We can only process part-time applications from EU/EEA nationals or non-EU nationals with permanent residence and/or free labour market access.
Standard working hours: 21/7, 8 hours shifts. Current shift schedule is from 11.00 am to 8.00 am CET including weekends.
Salary: from 29,300 CZK p/month (for 40h/week). Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~43,700 CZK p/month. High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply. All figures are pre-tax ‘gross’.
- An annual bonus
- 25 days of vacation
- 135 CZK meal voucher
- Initial comprehensive training
- Premium medical plan at Canadian Medicals center
- Contribution in pension plan, life risk insurance
- Language courses and other external and internal trainings
- Sodexo cafeteria (FlexiPass vouchers),...
You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the next two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers.
Foreign National Applications:
We warmly welcome applications from Ukrainian nationals with strong English speaking skills. We also welcome applications from EU/EEA candidates and we will consider nationals/residents of other European countries.
Note: Students in CZ: We can only process part-time applications from EU/EEA nationals or non-EU nationals with permanent residence and/or valid employee card.
Please upload your CV in English.
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Job ID 2241151I Date posted 09/01/2022