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AT&T Customer Care Representative

Brno, South Moravian, Czechia

Overview

Your friendly voice is needed in one of our Central Eastern European Service and Technical Support Centres. We’re seeking motivated people to deliver exceptional service and support to our customers. Bring your uplifting energy and innovative solutions, and we’ll give you the proper tools to steer your career in the right direction – like tuition aid programs and mentoring opportunities. Explore extraordinary possibilities with the network that supports you.

  • Full-time; U.S. working hours
  • Hourly pay based on experience and shift

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

AT&T Customer Care Representative

Brno, South Moravian, Czechia

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: Mon-Fri,
8-hour shifts, covering 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends

*** Suitable for graduates and candidates with limited experience! ***

Roles and Responsibilities:
• Answer in-coming support related phone calls as the first line of contact for the AT&T Premium customers (top 5% of customers)
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:
∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Additional Information:
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests
∙ Personal Interview on AT&T Brno location / Online Interview

Compensation:
∙ Test results and experience are reflected in proposed base salary (ranging from 26 - 33 000 CZK / gross/ month)
∙ Uplifts for night/weekend shifts added on top of the base monthly salary
∙ Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, relocation package, ...

Expected start date:
December 2018,
January, February 2019

About U VERSE:
-AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
-AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.
-"5 duvodu, proc je pozice agenta v AT&T zakaznickem centru skvelou volbou“ https://www.att.jobs/att-agent-zakaznicke-podpory-nabidka

Learn more about Brno, Czech Republic:
- https://inside.att.jobs/welcome-to-brno#subpage/t5zlw

#freshgraduate
Job ID 153604
Date posted 10/04/2018

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 6 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Interview

  • Conditional job offer

  • Background check

  • Congratulations and welcome to AT&T!

I can help you with that

Pros

Amazing culture,amazing people,great package of benefits,relatively good salary and growth opportunities,respectfull management

Cons

Poor work life balance if you have a family due to American working hours

Former Employee - Customer Care Agent in Bratislava (Slovakia)
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Perks

  • Health coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people benefit from a range of retail, shopping and lifestyle discounts.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team-building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Education opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

Referrals

I like working for AT&T because it gives me an opportunity to get to know other cultures and to work with people from other countries. I also like the flexibility of the job

Team Manager
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