AT&T Customer Care Representative at AT&T Careers - AT&T Careers
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About jobs in the Czech Republic at AT&T

We’re proud of our team in The Czech Republic. In fact some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

AT&T Customer Care Representative

Brno, South Moravian, Czech Republic

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Description

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse and DirecTV services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.



Qualifications

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution

Handle a range of issues related to AT&T products & services.

Key competencies and skills:

Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 21/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail

The right attitude and work ethic for a fast paced team environment

Essential information:

Contract type: Unlimited

Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends


Salary: From 27,550 CZK brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.Additional compensation may be paid for shift working.

Expected start date: March / April / May /June 2020

Please upload your CV in English language !!!
Job ID 1965257 Date posted 12/17/2019

Great job if you like the shifts and don't mind taking calls

Pros

Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.

Cons

Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

Current Employee - Customer Care Agent
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Perks

  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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