Skip to main content
Close Search

AT&T Customer Care Representative Brno

Brno, Czech Republic

Apply Now


Grow your communication and customer service skills with a multi-national technology company.

"Working for AT&T has given me a lot of confidence, new friends, and a job that is very satisfying and always changing."

Kristina V — Customer Care, Central Europe

Customer Care Centre

We'll help you grow and learn new skills while you take care of a customer's product and technology needs.

Customer Care

You'll be the voice of a global company. Here is your chance to put your customer service skills to work with opportunities to expand your career.

Female employee with hand on hip and smiling

You Are

  • Calm under pressure
  • Solution-oriented
  • Tech savvy and open to learning
  • A clear and effective communicator
  • Helpful with a positive attitude
  • An excellent English speaker (B2-C1 level)
  • At least 18 years old
Male employee with headset on and smiling

Ready To

  • Attend 4-6 weeks worth of training
  • Be flexible with schedule based on business demand (may require nights & weekends)
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • Excellent English language skills
  • Some previous customer service experience
  • Familiarity with using PC-Windows software
  • A curiosity to learn new skills
  • A calm temperament to support complex customer needs
  • A strong work ethic and a willingness to work shifts
Female employee with hand on hip and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring


Join us in one of our four locations in the heart of Europe

Customer care centres are in four vibrant cities, spanning three countries, in the very heart of Central Eastern Europe! Find out a little more about each one.

Brno, Czechia

Brno is the second largest city of the Czech Republic and is popular with students and young people due to its excellent universities, culture, and nightlife. While it retains excellent transport links with Vienna and Prague it is regarded as one of the most liveable cities in Europe and boasts a quality of life and affordability that makes it a destination of choice for many people seeking an adventure in the heart of Europe.

Katowice, Poland

Katowice is the largest city in the historical Silesia region of Poland. It’s also one of the greenest, boosting an abundance of forests and parks for rest and recreation. A journey to European capitals such as Berlin and Budapest can take just a few hours and is one of the best-connected locations in Poland thanks to high-speed rail.

Bratislava, Slovakia

Bratislava is the dynamic capital of Slovakia and less than an hour from Vienna. It is surrounded by vineyards and the countryside provides perfect opportunities to explore nature. The historical old town is known for its lively bars and cafes. Local residents enjoy year-round cultural and social events, great international cuisine and all the buzz of a capital city.

Košice, Slovakia

Košice is the economic and cultural centre of eastern Slovakia and is home to several universities and boasts an abundance of museums, galleries, and theatres. Its thriving historical city centre is lined with boutiques, cafes, and restaurants. Košice is close to the mountains and is home to the second largest urban forest in central Europe for rest and recreation.

Why AT&T

Join a team that connects people with a global company.
And thanks to your incredible talents, you have the chance to help us do it.

  • Expand your

    What better way to learn about what we do than serving up solutions for our products? You'll also grow your customer care skills and gain exposure to U.S. customers.

  • Connect with

    Promote our products, resolve issues and find solutions that benefit both parties, all while providing a great customer experience.

  • Earn More

    Research accounts, products and services, while being able to work independently using a Windows-based PC.

  • Join tomorrow's

    Advise customers on their financial situations and establish payment plans – experience with collections is a plus.

As a Customer Care Representative, you'll be the voice of AT&T for millions of customers using our U-version services - and premiere bundles of advanced TV services, high speed internet, and digital home phone. You'll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We are offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future - and ours.

Delivering best-in-class service is just the beginning. At AT&T, we are dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you're a fresh graduate or have an experience, we have the perfect opportunity to join our growing team and find out just how far and career at AT&T can take you.

What's in it for you? As an AT&T employee you will be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we'll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but not essential.

Key Responsibilities:

  • Respond to customer phone calls as the first line of support for AT&T
  • Ensure a positive customer experience
  • Handle a range of issues related to AT&T products & services.

Key competencies and skills:

  • Advanced spoken English: B2-C1 level
  • Logical mind-set and passion for problem solving
  • Able to work in a 21/7 shift environment.
  • Basic knowledge of communication technology, e.g. internet, tv, phone
  • Good organization skills, pro-customer orientation and attention to detail
  • The right attitude and work ethic for a fast paced team environmen

Essential information:

Interview process (All stages of interview process are carried out via online, please have your webcamera ready):

  1. video interview screening,
  2. online live interview with manager

Contract type: Unlimited

Working hours: 8-hour shifts, 5 days/week, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), including weekends

Salary: from 27,659 CZK p/month.  Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~43,700 CZK p/month.  High performing employees may receive bonuses of up to ~4,400 CZK p/month and all employees are eligible for a discretionary company bonus ~5% of annual base salary. Terms and conditions apply.  All figures are pre-tax ‘gross’.

Employee Benefits:

  •  An annual financial bonus
  •  Salary increase every year
  •  25 days of vacation
  • 135 CZK meal voucher
  •  Initial comprehensive training
  •  Premium medical plan at Canadian Medicals center
  •  Contribution in pension plan, life risk insurance
  •  Language courses and other external and internal trainings
  •  ActivePass card or FlexiPass vouchers

Czech Republic Application Restrictions: We welcome applications from European Union/EEA citizens and 3rd country nationals with Czech residency. We also welcome applications from citizens of other European countries where a work permit application process would apply.


Please upload your CV in English

Job ID 2153110I Date posted 10/12/2021
Apply Now


Rewards designed with you in mind.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Discretionary Performance Incentive plan based on company and business unit objectives.

Annual Bonus

Quarterly incentive bonus plan when meeting objectives available in certain business units.


Certain lines of work provide additional compensation for night, weekend and overtime hours.


Opportunity to participate in savings plans that give you peace of mind.

Pension Plan

Discounts and offers on products and services from AT&T partners.


Comprehensive paid-for job training and access to award-winning AT&T University courses.


Annual vacation entitlement and paid sick leave for you to rest and recover.


Coverage for death in service, permanent disability and hospitalization.

Group Risk
Life Insurance

Medical insurance programs that help you get the care you need. Family coverage available at additional cost.

Medical Program

Voluntary and confidential services that support employees through personal challenges.

Program (EAP)

Volunteering, social and team building events that help you give back to your community and connect with colleagues.

Community &
Team Events

Frequently Asked Questions

We're one of the world's largest technology enabled communication companies, with a global workforce, and a significant people presence in Central Eastern Europe – Brno, Bratislava, Kosice, and Katowice. Learn more about our company at or

AT&T U-Verse, AT&T TV and DIRECTV are entertainment and communication products that form part of our digital TV, phone and internet offering to U.S consumers.

Candidates who apply and meet the qualifications for the role will be invited to complete a short video interview assessment so that we can better understand your English language skills and your aptitude to work in a customer service environment. If you pass the video interview, we will then schedule a 30-minute live interview with one of our hiring managers. We aim to notify all candidates within 3 working days.

As soon as you join the team, you’ll start your eight (8) weeks of comprehensive training delivered by our professional instructors. The training takes four (4) weeks, with training hours of 9:30am to 6:30pm CET. During the subsequent four (4) weeks you’ll be receiving your first calls with the support of your training and supervisory colleagues (1PM – 10PM) in AT&T offices. The investment cost of all training is covered by AT&T.

After your eight (8) weeks of training, you’ll be given a shift plan for the first 8-9 weeks. You will be expected to work primarily afternoon and overnight hours since we are supporting the U.S. market. You will be notified of your exact shift pattern when you start. You will work five (5) consecutive days; each shift is nine (9) hours long and includes a lunch break. We operate 21/7, including weekends.

Yes, we support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. Typically, your initial training period is virtual and the first two months taking calls will be in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.

We use a range of ‘call metrics’ which includes ‘voice of the customer’ surveys and average handling time. You will receive supportive and expert coaching to help you improve and refine your approach where necessary.

The comprehensive training schedule includes regular checkpoint assessments. Unfortunately, holidays/days-off during the trial period (i.e., first 3 months) are not permitted.

The contract is full-time, with a 3-month trial ‘probation’ period and for an unlimited period. We only offer full-time employment. Typically, we will confirm your job offer – in writing – within one (1) week of the hiring decision.

If you are relocating from another country, then we will pay you an extra ~1,000 euros (gross/pre-tax) with your 1st month’s salary. This is to help towards some of the expenditure involved in relocating, such as travel and your visa application (if applicable). If you leave before 12 months of employment, then this money will be reclaimed from your last salary payment. We recommend that you consider the up-front costs of relocation before applying, typically you can expect to spend 1400-2000 euros on accommodation deposits, travel, and visa applications costs, where necessary.

We understand that relocating is a big move, so our AT&T Foreign National Team is ready to help you. Your responsibility in the process will be to gather all personal documentation, make appointments, visit the relevant government offices (e.g embassy/consulate), and complete any actions in a timely manner. In our experience, the most successful people are those who are tenacious and take responsibility for making things happen. Finally, you need to be patient with the visa application process as this can take up to 6 months, so stay focused on the great opportunity ahead!

Applicant experience

  • Status updates

    Calendar Icon

    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

    Email Icon

    Check your email regularly for any follow-ups.

  • Interview

    Hand Icon

    Your interview may be online. Make sure you have a strong connection and dress professionally.




Complete video interview as soon as you receive the invitation (within 1-2 days max).


Hiring Manager interview.


Job Offer and Pre-Employment Onboarding.


The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

See how we're upgrading the workday in our Central Eastern Europe offices.

See how we're upgrading the workday in our Central Eastern Europe offices.

4 dôvodov, prečo je AT&T Reprezentant zákazníckeho centra skvelou kariérnou voľbou.

A career path in our Call Centers

Start here. Go anywhere.

The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

Here are similar jobs, or

New Search
  • Outlook Customer Care Technician Information Technology, Technology, IT \ Engineering \ Technology, Customer Service Representative, Field Services, Call Center, Customer Support, Technician, Field Technician Brno, Czech Republic
Female looking at her phone


AT&T is a Modern Communications and Technology Company.

Female smiling with arms up

Diversity & Inclusion

It’s our people and partners who make the difference.

Crowd of people cheering at a concert


Connecting you to Tech, Entertainment and Community Leaders.

Female smiling as she looks at something

#LifeAtAT&T blog

Stories and News from the People at AT&T.


Haven't found what you're looking for?

Sign up for job alerts, updates and more.

Interested In

  • Technical Support, Brno, South Moravian, Czech RepublicRemove
  • Call Center, Brno, South Moravian, Czech RepublicRemove
  • Customer Service Representative, Brno, South Moravian, Czech RepublicRemove
  • Customer Support, Brno, South Moravian, Czech RepublicRemove
  • Central Eastern Europe Call Center, Brno, South Moravian, Czech RepublicRemove

AT&T Info and Alerts. Max 12 messages/month. Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

Back to top