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Sr. Tech Specialist, Network Operations

Bratislava, Bratislava, Slovakia

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Responsible for directing all AT&T resources that support the delivery of services to the Omnicom client. This role is a single point of contact, who is dedicated to ensure the Services are delivered with a high level of customer satisfaction and in compliance with the SLAs.
Serves as advisor to the sales force, customers and potential customers regarding the resolution of technical, scientific or engineering issues that affect the sales, installation and utilization of organization products and/or services.

Roles and Responsibilities:
• Performs modifications and performance enhancement adjustments to AT&T Service components as a result of changes to Omnicom architectural standards as agreed upon through change management or additions and upgrades to the environment identified through capacity planning or problem management processes, review and recommend UAT plans and results;
• Maintains physical and logical configuration network diagrams for AT&T Services to assist Incident and problem isolation efforts;
• Coordinates and reviews all implementation and migration plans and scheduled changes with Omnicom for approval in advance, in accordance with Change Management policies;

Key Competencies and Skills:
Business Orientation-2
•Client Relationship Management-3
•Ignite innovation and change(Non-supv)-2
•IP Services-3
•Make data-driven decisions-2
•Network and Internet Security-2
•Network Operations-2
•Network Performance Management-2
•Process Management-2
•Project Management-2
•Quality Management-2
•Technology/IT Consulting-2
•Wireless Access Standards/Technologies-1
•Wireless/Wireline Technologies-1

Education and Qualifications:
• Strong English skills required.
• BS Degree in Engineering/Math/Sciences
• 5-8 years of experience
• Manufacture's Expert level certification
• CCNP
• advantageous: CCIE Router/Switch, Voice or Security, Juniper
• 3-5 years provisioning, billing, ordering, and/or maintenance experience
• 3-5 years service delivery experience across all product lines
• Extensive Customer Care Experience

Additional Information:
Location: Bratislava, Slovakia
Contract: Unlimited
Working hours: 9am-5pm US EST with some flexibility, must be able to work night/weekend cuts
Salary from 2160 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Job ID 1909906-I Date posted 04/07/2019

I will never regret my decision to start working in AT&T. It's changed my life.

Pros

Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.

Cons

There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the world

Current Employee - Lead Network Engineer
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Perks

  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

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