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SR ASSOCIATE, BILLING DISPUTE RESOLUTION

Bratislava, Bratislava, Slovakia

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Description

Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes
related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.
Responsibilities:
- Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer
- Validates issues, including validation in AT&T billing tools and with interested parties
- Reviews contracts and service guides
- Prepares credits for approval or approves independently based on adjustment amount
- Escalates properly within escalation guidelines in order to achieve resolution
- Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity

Qualifications

- PC literate with experience of a range of software packages (MS Office)
- Good communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone
- Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
- Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
- Time management skills – ability to track work independently and in timely manner
- Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
- Knowledge of AT&T products and services

Location: Bratislava
Contract: Fixed term - 1 year
Salary from 1200eur/ brutto per month. Salary is likely to be higher based on knowledge, skills and experience.
Job ID 1957544 Date posted 11/06/2019

I will never regret my decision to start working in AT&T. It's changed my life.

Pros

Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.

Cons

There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the world

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Perks

  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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