About jobs in Slovakia at AT&T
Slovakia holds great appeal; it’s a skilled team and a vibrant economy in the heart of central Europe. Joining AT&T here means solving the business and technology challenges of customers and corporations worldwide. From services that entertain to products that are shaping the future in every industry sector. Together we’re enabling ideas that support growth and human progress. That means you’ll have plenty of inspiration all around you.
Location: Bratislava or Brno
Serves as the customer advocate within the maintenance process. Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer. Works closely with systems teams to improve processes and automated systems. Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all maintenance issues.
Roles and Responsibilities:
- will support planned maintenance activities, inventory development, root cause analysis and NPS initiatives.
- will support billing initiatives. Task may include tracking disconnects, credits, 72 hour notices and invoice review.
- will support service delivery related initiatives. Task may include Customer Not Ready (CNR) support, Disconnect in Error (DIE) support, Test and Turn Up (TTU) support, Jeopardy support and MACD escalations.
Key Competencies and Skills:
- Expertise in AT&T systems and service assurance
- Ideally 2+ years of experience
- Customer interaction and delivering customer-focused results
- Mobility, Provisioning and Billing is a plus
- Knowledge of AT&T Business Products
Education and Qualifications:
Salary from 1470 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
I will never regret my decision to start working in AT&T. It's changed my life.
Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.
There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the worldCurrent Employee - Lead Network Engineer
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