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Service Manager

Bratislava, Bratislava, Slovakia

The Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers business requirements and the AT&T products and services that are used to support these requirements.
The SM also builds similar relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to SM requirements.

Roles and Responsibilities:

- build and keep relationship to customers - in charge for service quality - own customer satisfaction - own stewardship - be a trusted advisor - escalation point - understand the business of the customer - recommend new services and upgrades, if required

Key Competencies and Skills:

- Ability to work under pressure and when required outside business hours - Proactive approach to avoid issues and risks. - Good understanding of the AT&T Business portfolio and technology. - Good command of MS Excel - Familiar with financial terminology, contracts, invoicing, Service Level Agreements - Very good interpersonal skills : Empathy ; Respectfulness ; Ability to lead corrective action teams ; persuasive and diplomatic - Ability to multitask in a complex environment and deliver to timescales. - Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful. - Understanding of geographical and cultural, human and business differences. - Very good presentation skills - Sufficient seniority to interact at senior levels within an organization - Ability to work in isolation and on own initiative in highly pressured situations. - At least 4 years’ experience in a global network service role, of which at least 2 years with a customer facing role. - Sales or Project management experience is an additional advantage.e

Education and Qualifications:

Bachelor or Master degree or comparable work experience

Additional Information:

Working hours: EMEA with expected flexibility outside of core hours when and if needed due to nature of the role Salary from 2030 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Job ID 1910940-I Date posted 09/10/2019

I will never regret my decision to start working in AT&T. It's changed my life.


Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.


There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the world

Current Employee - Lead Network Engineer
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  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

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  • Bonuses

    Earn extra pay for major life events and our annual team awards.

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  • On-site parking

    Parking right by your office makes travelling to work even easier.

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