Senior Specialist - Billing, Service Delivery and Service Assurance (Project: SP) at AT&T Careers - AT&T Careers
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Senior Specialist - Billing, Service Delivery and Service Assurance (Project: SP)

Brno, South Moravian, Czech Republic

Working time: US shifts
Location: Bratislava or Brno

Serves as the customer advocate within the maintenance process. Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer. Works closely with systems teams to improve processes and automated systems. Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all maintenance issues.

Roles and Responsibilities:

- will support planned maintenance activities, inventory development, root cause analysis and NPS initiatives. - will support billing initiatives. Task may include tracking disconnects, credits, 72 hour notices and invoice review. - will support service delivery related initiatives. Task may include Customer Not Ready (CNR) support, Disconnect in Error (DIE) support, Test and Turn Up (TTU) support, Jeopardy support and MACD escalations.

Key Competencies and Skills:

- Expertise in AT&T billing systems, service delivery processes and orders - ideally 5+ years of experience - Customer interaction and delivering customer-focused results - Mobility, Provisioning and service assurance experience - Knowledge of AT&T Business Products

Education and Qualifications:

Bachelor's Degree

Additional Information:

Salary from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Job ID 1909890-I Date posted 04/05/2019

Great job if you like the shifts and don't mind taking calls


Great benefits, 5 weeks training and ongoing training, mostly supportive managers, good facilities, competitive pay.


Shifts, mostly night shifts , some managers are more focused on targets than others so pressure can rise, no time between calls at busy times can be overwhelming

Current Employee - Customer Care Agent
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