Manager Customer Care at AT&T Careers - AT&T Careers
Skip to Main Content

Say hello
to the
possibilities

Manager Customer Care

Bratislava, Bratislava, Slovakia

Overview

Your friendly voice is needed in one of our Central Eastern European Service and Technical Support Centres. We’re seeking motivated people to deliver exceptional service and support to our customers. Bring your uplifting energy and innovative solutions, and we’ll give you the proper tools to steer your career in the right direction – like tuition aid programs and mentoring opportunities. Explore extraordinary possibilities with the network that supports you.

  • Full-time; U.S. working hours
  • Pay based on experience and shift

Back to Job Navigation (Overview)

What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Compassionate 7
  • Good Listener 9
  • Helpful 10
  • Quick-thinking 9
  • Self-starter 8
  • Trustworthy 10

Manager Customer Care

Bratislava, Bratislava, Slovakia

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse).

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Bratislava to support our innovative digital TV, internet and voice services called U-Verse.

Roles and Responsibilities:

We need outstanding Managers to manage a team of up to 15 Customer Care Agents whose role will be to work to answer questions and resolve customer issues, supporting a wide variety of products and services. This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers. The role of the manager is varied with opportunity to grow and develop within a truly global organization.

Key Competencies and Skills:

Previous working experience in a call center environment managing / leading / mentoring /coaching a team Outstanding spoken and written English Ability to work in a pressured environment Ability to multi task Lead by example Flexible management style Be customer-centric Flexible to work in 24/7 working environment

Education and Qualifications:

N/A

Additional Information:

Salary from 2330 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Job ID 1910902-I
Date posted 09/06/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Interview

  • Conditional job offer

  • Background check

  • Congratulations and welcome to AT&T!

I can help you with that

Pros

Amazing culture,amazing people,great package of benefits,relatively good salary and growth opportunities,respectfull management

Cons

Poor work life balance if you have a family due to American working hours

Former Employee - Customer Care Agent in Bratislava (Slovakia)
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating
Glassdoor

Perks

  • Health coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people benefit from a range of retail, shopping and lifestyle discounts.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team-building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Education opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

Back to top