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Credit & Collections Specialist

Bratislava, Slovakia

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excite

Put your customer skills to work on the front line of our operations.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Customer Service

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As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Loyalty (Retention)

Headset

As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections Representative

Customer Service

Loyalty (Retention)

Sales

Technology Support

Call Center

Join us and find endless ways to support our customers while moving the world forward.

Call Center

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

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You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You're
Ready To

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • A high school diploma or have earned your GED
  • At least one year of customer service/sales work experience
  • Familiarity with Windows computers
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

At AT&T, we are establishing a new and fresh team of Credit & Collections specialists who will be our official representatives when dealing with some of our top business partners. Do you feel ready to join us? Apply today! 
During the call with U.S. customers, you will get access to a lot of useful tools that will assist you greatly with your job. Your task will be to collect the balance, understanding the problems our customers are facing, interpreting the information in your tools and guiding our customers to a complete resolution. Of course, not every issue can be addressed during your call. In some cases, you will have to connect them to other specialists, who will resolve their issues.


What you’ll do:
•    Respond to customer phone calls as the 'first line' of support for AT&T
•    Ensure a positive experience by providing the right customer solution
•    Handle a range of tasks related to payment options, bill charges and overdue account payments
•    Cooperate with other internal teams (Billing, Account Payable, Sales, ...)
•    Handles incoming telephone contacts with Business and Residence customers in pursuit of collecting company revenues.
•    Collects delinquent bills by making outbound telephone calls to customers or by written correspondence when appropriate.
•    Records data, notations, and or completes forms via on-line computer system while talking with customers.
•    Handles adjustments as appropriate for resolving discrepancies, facilitating payment arrangement negotiations, and extensions
•    of credit.
•    Computes and quotes adjustments, credit/security requirements, balances, amounts billed and/or rates to customers.
•    Takes necessary action using on-line system on delinquent accounts including restorals, denials and disconnects of service
•    where collection practice dictates.
•    Performs clerical work related to this assignment.
•    Makes decisions that will promote customer satisfaction and reinforce Company goals for revenue protection.


What you’ll bring:
•    To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work afternoon shifts (starting from 2.00pm until 10.30pm)
•    Experience in a Billing or Collection is a plus but is not essential. 
•    Logical thinking and a passion for problem solving
•    PC/Windows proficiency
•    Good organization skills and attention to detail

What do we offer: 

• Instantly after joining you can sign up for Life, Disability and Critical Illness Insurance.
• After every completed quarter, you will receive contribution to Cafeteria Benefit system in the value of 50 Eur. And something for Christmas, too. 
• After 3 months of service, special occasions financial contribution of 500 Eur is provided on significant life events such as marriage, childbirth and retirement.
• You can participate in Employee referral program and get financial bonus 500 Eur. 
• Employee Assistance Program: Free psychological, legal and financial counseling.
• Company events: Summer family party, Christmas party.
• Corporate learning and training program.
• Free massages at the workplace.
• Paid maternity leave. 
• After 1 year of service with AT&T, we compensate your income loss due to sickness up to 100% of your monthly net salary.
• After 1 year of service, AT&T will pay for a medical program in ProCare polyclinics.
• If you contribute to your 3rd pension pillar, after 1 year of service with AT&T, we will add 3% of your salary every month.. 
• Annual bonus every March.
• After 2 years of service with AT&T, we offer the recreation contribution.
• With our Service Anniversary Program AT&T recognizes employees after every five years of service in the form of credit loaded into Cafeteria account.

Location: Aupark Tower, Bratislava, Slovakia
Contract: Permanent
Working hours: US shifts (approx. 2.00pm-10.30pm CET)
Workplace designation: Office 
Salary from 1 790€ brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Your future is calling. Apply today! 




Job ID 2302885I Date posted 01/24/2023
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Applying?
Here’s what to expect.

  • Status updates

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  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.

  • Interview

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    Your interview may be online. Make sure you have a strong connection and dress professionally.

One

Review this page and make sure this role is what you would expect

Two

Complete online application

Three
Complete the assessment

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Call Center Virtual Job Tryout
Four

Phone Interview

Five

In-person interview and role-play

Six

Conditional job offer

Seven

Drug screening and background check

Eight

Congratulation and welcome to AT&T!

COVID-19

The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.

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